Director Client Communications And Workload
CurrentOversee client communications and client and team workloads to ensure timely response, even distribution of work throughout the firm and will manage firmwide immigration data and reporting. • Determine metrics to assist with workload, client and firm management. • Coordinate staffing, workload management for client teams• Work with client teams to understand their upcoming workload and to develop plans to manage their workload. • Provide Partners with recommendations for staffing changes and case reassignments for even workload among the client teams• Oversee the development of standard communications across teams. • Develop standard reports for use by client teams, including expiration date reports, visa bulletin reports, case status reports, etc.• Escalate data management and integrity issues to client teams• Review and disseminate critical immigration updates, including visa bulletin, filing location and form updates, among others• Coordinate with Immigration & Process Trainer on database training, data management processes, and process changes/improvements