• Monitors agendas and follow-up items and proactively follows up as needed• Strategically manages calendars to optimize executive time• Works collaboratively with leaders and executive assistant to schedule meetings• Coordinates and supports high stakes internal and external meetings

• Proactive in calendaring to maximize efficient use of executive and stakeholder(s) time • Scheduled highly confidential meetings and handled sensitive information with discretion• Coordinated meeting agendas and notes • Managed logistics for meetings and events, virtually and in person for global team• Partnered with executive to create, track and meet team and company goals• Managed all travel arrangements, expense reports, and logistics for executivesSpecial Projects • Member of HR Covid-19 response team for 20k+ employees addressing and problem-solving employee concerns • Member of HR Employee Wellness Task focusing on gathering global company wellness resources and building landing page for employees and managers

• Redesigned department workflows increasing efficacy and compliance • Managed accounts payable and receivable making recommendations for budgeting • Supervised and maintained intern staff of 20 and 2 FTE administrative assistants • Onboarded and trained new team members at all levels on administrative processes, department requirements and performance strategies • Planned and executed large scale events at department and university levels (50-1000)

• Increased program enrollment and retention by 30% resulting in session over session waitlists and increasing revenue by 50% • Planned and executed marketing plan that included radio, internet radio, print, website, brochures, and presentations • Interfaced with departments across the university to ensure timely and accurate processing of applications and ensured timely customer service • Supervised student and contracted employees • Lead redesign of website resulting in better customer experience

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions • Advocated and organized on-campus student services • Provided program quarterly reports to Associate Dean • Interviewed, hired, trained and supervised student assistants

• Developed and implemented operational efficiencies and traceability by developing filing systems for center records and reports • Planned and executed events for executive level clientele. • Managed internal databases • Implemented social media presence

• Assisted in client tax return assembly. • Managed the calendar of senior managers daily.• Answered and routed telephone calls and took messages.• Scanned confidential client documents.• Prepared bank deposits and certified mail.

• Oversaw accounts receivable for 100+ accounts and maintained 95% current.• Provided stellar customer service by making customers top priority and putting myself in their shoes.• Daily entry and reconciliation of accounts receivable. • Worked directly with account managers to ensure customer satisfaction.

• Maintained client information in Outlook, mailing lists, databases and billing system. • Managed daily office operations and equipment maintenance.• Managed and controlled office supply inventory to ensure timely ordering of depleted or low-level stock. • Greeted clients, answering main telephone line and directing calls.

• Managed heavy phones• Typed correspondence• Supported office staff as needed

• Mentored and counseled students with adjustment and academic problems.• Put into practice creative curricula utilizing outcome-based education and alternative assessments.• Implemented a positive discipline plan which promoted student responsibility, problem solving skills, and student accountability.• Provided constructive feedback and guidance to students experiencing educational or personal challenges.• Communicated with parents, teachers and other professionals, both formally and informally.