- Content Connector – enhanced content delivery system to integrate with a new 3rd party LMS offered by a business partner; ensured APIs worked correctly from our end and their end, made sure all new functionality was thoroughly documented and tested- Automated Course Translation – led efffort to provide ChatGPT-translated VTT caption files, course metadata, and voiceover using Lambda and Step Functions supported by AWS SAM

- Admin Dashboard Redesign – completely overhauled our site’s admin dashboard page, including customization and dynamic charts functionality using Vue Grid Layout and Highcharts for the frontend and Redshift queries for the backend- Production Partner Import – led effort using NodeJS and SQL to prepare nearly 6TB of zipped content by unzipping/reuploading the necessary data to/from S3, adding correct metadata tags, and building courses from the ~75k processed videos- BizAcademy – enhancement to allow time-gated courses along with a new landing dashboard for learners, discussion board, and announcements- Frontend conversion from KnockoutJS to Vue 2 (ongoing) – requirement gathering and discussions between product and the development team; helped catch edge cases/call out potential pitfalls throughout the process, as well as address many of the bug investigations/enhancements that arose as a result of the conversion- Job Role-Business Skills integration with third-party API using Lambda- Virtual Classroom Recording Concatenation/Transcoding using Lambda/MediaConvert

Responsibilities:- Designed, scoped, developed, and documented new features in conjunction with product management- Reviewed peers' code with emphasis on quality, maintainability, and extensive automation- Delivered performant and scalable product features within deadlines- Regularly helped with comprehensively (internally and externally) documenting features and bug fixes- Triaged and resolved defects in response to escalated support issues- Advocate/contact for my product area for Workday's bleeding-edge internal programming language; one of the first in all of Workday to use YP's even-more-bleeding-edge UI capabilities in production code (Jun 2021 – present)Projects:- Policy Refactor (tech lead; Jan 2022 – present) – support org-wide multi-institution enhancement by allowing policies to be striped by institution; again spearheaded use of YPUI in production code- Location Snapshots (tech lead; Jul 2021 – Jan 2022) – converted student location OM to support snapshots, allowing over-time reporting for financial aid auditing purposes- Competitive Programs (primary dev; Jan 2021 – Jul 2021) – enhanced existing degree declaration (e.g. majors, minors, concentrations) to support programs that require additional material for entry into the program- Student Records CV Enhancement (primary dev; Nov 2020 – Feb 2021) – reduced latency on CVs used by admins for student data reporting by ≤6 hours

Responsibilities:- Designed and implemented effective solutions through collaboration, research, and pre-existing knowledge- Reviewed others' code with high standards to maintain code readability and efficiency- Facilitated and refined usability studies to ensure solution viability and user satisfaction- Gained a deep understanding of the claims adjudication and benefits engine processes, as well as Epic-specific and industry terminologyProjects:- Timely Filing Enhancement (lead; April 2020 – Aug 2020) – enhanced configuration options for timely filing of claims in order to “stop the clock” and provide a grace period due to COVID-19- Fix Squad (lead; May 2020 – Oct 2020) – significantly increased overall product quality by keeping the outstanding issue count below threshold for an entire release- Benefits Inquiry Redesign (primary dev; Oct 2019 – March 2020) – used TypeScript/React, C#, and M/Cache to completely overhaul several integrated activities by bringing the UI/UX into the current decade, adding a complex search feature, and expanding on existing configuration options, as well as facilitating usability studies to ensure solution viability and user satisfaction

Capitalized on opportunities to assist every customer on an individual basis, including learning their name, as well as their “usual,” in order to facilitate customer connectionEffectively worked a team to deliver drinks quickly and accuratelyConsistently made observably-positive impacts on customer connection and customer satisfaction metricsWorked to grow efficiency as a brand new store with a new team of baristasActed as marketing/social media admin to keep our customer base updated on new drinks/promotions throughout the year

Updated legacy Java code for handling orders to reflect modern programming practices and make current processes more efficient and effectiveGrew understanding of Agile methodology through participation in requirements-elicitation meetingsUpdated and upgraded factory capabilities using PL/SQLTrained and supported fellow team members in using new tools/software for testing and debugging code changesDocumenting previously-undocumented code to preserve future maintainability

Used the Splunk SDK to display real-time counts of various metrics, including a self-service status-checking option for clients' trade transactionsAdded a front-end enhancement to provide a self-service status-checking option for clients' trade transactionsPerformed quality assurance and wrote software requirements for a variety of projects using HP's Quality Center web appGained familiarity with Edward Jones’ change proposal process and Waterfall methodology through weekly team meetings

Provided friendly and quick customer serviceTook orders and prepare coffee/food for customers with a big focus in personal touches for the numerous regulars at our shopMaintained a consistently clean and efficient work environment for myself and my coworkersRegularly trusted with daily open/close tasks, especially in terms of register-balancing, cleanup, etc.

Provided efficient, helpful service for various customer needs, rang them out promptly and accurately when they were ready, and up-sold products where appropriateConstantly backstocked product to maintain a well-stocked storefrontResponsibly opened and closed the store by maintaining accurate register drawers

Promoted to Backup Assistant Manager in April 2017.

Gained management skills through working with my supervisor and the team to maximize individual strengths throughout the course of the dayConsistently provided guests with the highest quality service possibleWorked the POS system to offer helpful and efficient checkoutsMaintained stock and ensuring its preparation and supply level for the day

Worked with Disability Support Services to provide students in need of special testing procedures the resources and test parameters they requiredCoordinated students’ schedules to help them make appointments for testsMonitored students to ensure a proper testing environment was maintained

Solved software issues with student and faculty devices and computers (mainly Windows and Mac systems, with some Chromebook systems)Handled 4911 calls (campus emergencies related to network/classroom issues)Promoted proper use of the multimedia lab (Adobe Creative Suite, especially)Set up wireless connections to the Truman network/campus printers/etc.

Took incoming calls and answered questions for potential intervieweesMade outgoing calls to potential intervieweesWelcomed people at the door and showed them to the appropriate place for their appointment

Checked out customers for purchases and returnsSet up Macy's card accountsHelped customers order specific products onlineKept the department clean, organized, and well-stocked

Took orders at the registerPortioned out meats and cheeses for customers and the kitchenHelped prepare cold sandwiches, salads, and beverages for customersBrought customers' food out to themGeneral cleaning and maintenance