Acted as a concierge to ensure a seamless experience for guests.Created and modified guest reservations, while consistently multitasking.Collected, balanced and processed nightly audit and reports.Monitored and maintained knowledge of hotel brand and image.

Act as a liaison for over 3600 county recorders to update and maintain recording standards. Research new legal processes pertaining to real property for all 50 states. Maintain high production and accuracy of research. Run daily and bi-weekly reports to update company programs. Update and create process manuals for the tech support department. Update company software as recording standards and fees change.

Checked guests in and out of hotel. Provided guest services, including preparing amenities, being available where needed and handling billing inquires. Acted as a concierge to ensure a seamless experience during guests stays. Made and modified phone reservations. Processed invoices daily and updated company optimizer. Prepared and processed audit reports. Successfully met monthly club enrollment goals. Organized sales calls and miscellaneous data entry. Organized and entered finances into company spreadsheet.

Scheduled students baseline assessment and lessons based on the curriculum. Worked with Directors to create a more efficient schedule structure while utilizing independent judgment to solve scheduling conflicts. Created weekly emails to keep teachers and parents/students updated with school developments. Created new student files and closed old student files while maintaining an organized record system. Received and process payments for monthly tuition. Created manuals for company procedures.

Promoted to Head of Data within three weeks of starting. Supervised data entry team in a high call volume environment that dealt directly with clients. Ensured 99% accuracy of the data entry department. Input and successfully navigated applications into Healthcare.Gov. Worked directly with Human Resources and Director of Sales as point of contact for data entry team. Assisted and trained sales agents with transfer of PII in healthcare network. Located and resolved issues with applications. Organized and managed workload of data entry team ensuring applications were completed by priority. Organized and filed completed applications daily. Established sequential payments for members to their providers. Assisted customers with questions regarding their plans.

Assisted where necessary across office staff to ensure day-to-day operations ran smoothly. Monitored a number of every day documents including technician service orders and reports. Scheduled and liaised appointments for technicians and clients. Sent, received, and processed monthly invoices to and from vendors. Mailed out collection notices and forwarded bad debt to collections team. Conducted inbound customer service and cold calls to maintain a loyal client base. Organized and compiled used product inventory for data entry into spreadsheets. Entered and filed customer and technician paperwork daily.

Checked guests in and out of hotel. Provided guest services, including preparing amenities, being available where needed and handling billing inquires. Acted as a concierge to ensure a seamless experience during guests stays. Made and modified phone reservations. Processed invoices daily and updated company optimizer. Prepared and processed audit reports. Successfully met monthly club enrollment goals. Organized sales calls and miscellaneous data entry. Organized and entered finances into company spreadsheet. Cross trained in Food and Beverage to assist with breakfast staff.

Audited food and supplies nightly to ensure adequate inventory levels for all shifts. Cash handled $500 in tills from open to close. Made nightly deposits to the bank. Lead a team of up to 15 at any given shift ensuring quality customer experience and service. Made schedules for employees. Supervised and trained new hires to upper managements standards. Answered multiphone line systems. Prepared fresh food and stock. Ensured prompt pizza delivery. Maintained kitchen in accordance with public health safety standards.

Checked guests in and out of hotel. Handled guests’ questions, comments and concerns. Made and modified phone reservations. Answered and transferred a multiphone line system. Processed invoices and balanced spreadsheets. Received payments and prepared nightly audit reports. Organized sales calls and miscellaneous data entry.