Kristiyan Ivanov Email & Phone Number

Sofia, Sofia City, Bulgaria

Business sector: IT supportActivities and responsibilities: ▪ Essential client support, related to online casino applications;▪ MySQL;▪ Ticket management and escalation;▪ Client relations and communication;▪ Live chat support;▪ Other duties as assigned, including reporting;▪ Managing client complaints & compliments.

Sofia, Sofia City, Bulgaria

Business sector: IT supportActivities and responsibilities: ▪ Essential NW support: DNS, FTP, SSH, SSL, HAPROXY;▪ VLANs basic support;▪ Active Directory;▪ Subnetting;▪ TCP/IP troubleshooting;▪ Routing and Switching support;▪ Other duties as assigned, including reporting.

Sofia, Sofia City, Bulgaria

Business sector: Supply chain / Commerce & Maintenance operationsActivities and responsibilities: ▪ Responsible for the overall set up and flawless operating of assigned machines, following the accepted safety practices & norms and making sure the negotiated installation & maintenance time frames are met;▪ Monitor equipment operations to prevent unscheduled downtime. Proactively perform standard and non-standard maintenance operations;▪ Perform regular mild and more complex equipment troubleshooting tasks with minimal supervision. Monitor equipment operation and implement workaround solutions to equipment issues, whenever needed;▪ Responsible for the coordination of complex tasks and events with production/manufacturing machinery, including mechanical and temperature settings adjustments to the packaging;▪ In case of more complex machine failures – make the initial assessment to differentiate between mechanical and operator problems and based on that organize and communicate effectively with technicians to discuss and assist in the solving of these problems;▪ Product management – track, check, validate and ensure the products have the correct components before packing them for delivery to the clients; ▪ End customer interactions – responsible for the filling out and signing of all required documentation (including financial documents) before and during each regular maintenance run;▪ Accurately report to the production supervisors and leads on any unforeseen situations arising during the shifts;▪ Other duties as assigned, including reporting;▪ Managing financial matters with the clients;▪ Managing client complaints & compliments.

Sofia, Sofia City, Bulgaria

Business sector: Commerce & Е-CommerceActivities and responsibilities:▪ Monitor and maintain the stock software - keeping the stock availability and product catalogue up-to-date, entering new items and managing the implementation of the new product entries in the catalogue;▪ Communicating with the company’s physical and online store;▪ Tracking and reporting on issues with the online store platform;▪ Managing client interactions – processing requests and queries via phone, email, or the company’s online platform, providing information, assisting with purchases and facilitating sales; ▪ Managing client complaints & compliments.

Sofia, Sofia City, Bulgaria

Business sector: Commerce & Е-CommerceActivities and responsibilities: ▪ Working with the company’s online store (external and internal platforms) and specialized internal software tools – managing both client requests and internal interactions with colleagues from other departments;▪ Constant interaction with clients via phone, email and online store requests – both with individual and corporate clients;▪ Accepting client requests and coordinating their processing, execution and whenever need – engaging in deliveries;▪ Following up on and ensuring deadlines are met (for documents, order management, delivery fulfilments, etc.);▪ Coordinating with various internal departments on managing and updating the company’s product database & catalogue;▪ Managing financial matters with the clients;▪ Managing client complaints & compliments.

Sofia, Sofia City, Bulgaria

Business sector: Automotive maintenanceActivities and responsibilities: ▪ Accepting problematic cars and managing the initial interaction with the client;▪ Discussing and clarifying the complaint and the possible root causes and actions to be taken;▪ Passing clear instructions to the mechanics and supervising the repair actions;▪ Communicating with vendors and ordering of necessary spare parts;▪ Reporting to the clients on the progress of their issue resolution;▪ Together with the clients – accepting the final outcome and the finalized repairs;▪ Managing financial matters with the clients;▪ Managing client complaints & compliments.

Bachelor'S Degree, Computer And Information Sciences, General

High School Diploma, Mechanical Engineering