- Coordination of refused product orders to ensure return to Ingram Micro stock- Facilitation of vendor returns and receipts- Communication with manufacturers via phone or email- Creation of credit notes for returns and accurate entry of SKUs, shipment and carrier- Request of Return Merchandise Authorisation from vendors for defective items

- Assist customers through phone calls/chats and emails thus providing information and resolution for them- Achieve up-sales while keeping the customers’ best interest in mind - Perform proactive phone calls to customers according to predefined segments- Resolve customer queries- Manage in a timely manner VIP and regular customer escalations

Ebay Seller Services Team- Maintenance of products sold by German sellers on www.ebay.de- Classification of the products. Choosing one category out of 24 000 which is the best fit for the product.- Title adjustments. Reviewing and analysing thoroughly product information provided in German. Constructing an appealing product title.- Products adoption. Analysing and comparing product information and confirming whether the information provided is the right one for the… Show more Ebay Seller Services Team- Maintenance of products sold by German sellers on www.ebay.de- Classification of the products. Choosing one category out of 24 000 which is the best fit for the product.- Title adjustments. Reviewing and analysing thoroughly product information provided in German. Constructing an appealing product title.- Products adoption. Analysing and comparing product information and confirming whether the information provided is the right one for the particular product.- Dealing with customer complaints and classifying them in different categories. Show less

- A member of the Commission for Awards and GrantsAs such I have to review the applications of all the students who have applied for receiving an award for their extracullicular activities. Thereafter I and the other members of the commission meet with the deputy rector of UNWE and discuss which students should receive an award or relief funds.- “International Water Bridge 2013″ This is an innovative international event hosted by Sofia, which makes possible the… Show more - A member of the Commission for Awards and GrantsAs such I have to review the applications of all the students who have applied for receiving an award for their extracullicular activities. Thereafter I and the other members of the commission meet with the deputy rector of UNWE and discuss which students should receive an award or relief funds.- “International Water Bridge 2013″ This is an innovative international event hosted by Sofia, which makes possible the integration of dozens of celebrations in different parts of the country and abroad dedicated to World Water Day. One of the information centres was UNWE and I was responsible for the preparation and giving of a presentation for the water, its unique properties and some really interesting facts about it, for example, that the water possesses memory. Show less

This club is the link between students and corporate world. I dealt with issues occurring throughout the setting up process. Now I organize multiple events which have average engagement rate: 80 students per event. Conducted the recruitment process – reviewed 50 applications and approved 15. Corporate partners: Deltastock and Karol Investment. NGO partners: AIESEC, Student Council UNWE; the Department for International Economic Relations in UNWE.

My main duties as a part of that department were to create a database containing information about General Managers, CEOs, Sales и Marketing Directors who work in Bulgaria; filter and identify companies operating in the Retail and FMCG industries and create a new database; draw up a commercial proposal which was designed to inform the addressees about Embrioo.com, attract their attention and invite them to the Retail in Detail 2013 Conference; prepare an invitation for a business meeting with… Show more My main duties as a part of that department were to create a database containing information about General Managers, CEOs, Sales и Marketing Directors who work in Bulgaria; filter and identify companies operating in the Retail and FMCG industries and create a new database; draw up a commercial proposal which was designed to inform the addressees about Embrioo.com, attract their attention and invite them to the Retail in Detail 2013 Conference; prepare an invitation for a business meeting with the managers from the Conference and I worked on the business strategy of embrioo.com and developed the way it presents its competitive advantage. Show less

By working 5 days a week in the Information Centre of the EU, seated in the European Commission in Bulgaria, I had the opportunity to gain considerable knowledge about the structure of the EU, how it operates and its policy making process. This internship has given me the chance to expand my experience in a multicultural environment. I also participated in the organization of the events which the European Commission holds. Thus, I was constantly developing my negotiation, communicative and… Show more By working 5 days a week in the Information Centre of the EU, seated in the European Commission in Bulgaria, I had the opportunity to gain considerable knowledge about the structure of the EU, how it operates and its policy making process. This internship has given me the chance to expand my experience in a multicultural environment. I also participated in the organization of the events which the European Commission holds. Thus, I was constantly developing my negotiation, communicative and event management skills. Show less

Team LeaderI had to lead a team of 5 people. My responsibility was to motivate each member to work effectively and thus, increase the productivity of the whole team. Inspiration and improvement were the key aims of AIESEC. This is how I enhanced my soft skills, including organizational and leadership skills, as well as time- and people-management.Organizational Coordinator – External RelationsI coordinated a project called ‘Colourful Way’ that aimed to promote Bulgaria… Show more Team LeaderI had to lead a team of 5 people. My responsibility was to motivate each member to work effectively and thus, increase the productivity of the whole team. Inspiration and improvement were the key aims of AIESEC. This is how I enhanced my soft skills, including organizational and leadership skills, as well as time- and people-management.Organizational Coordinator – External RelationsI coordinated a project called ‘Colourful Way’ that aimed to promote Bulgaria as a nice tourist destination to people from all over the world. My main role was to contact Bulgarian companies and establish mutually beneficial partnerships with them. This role developed my communication skills, including persuasion and negotiation, which are essential for any job. Show less