Kristle Castillo Email & Phone Number

Calabarzon, Philippines

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Successfully organized private, group and corporate events.Developed relationships with local businesses and vendors to obtain discounts and special offers for tour groups.

Managed client relationships and ensured customer satisfaction by resolving their claims. This process included claim filing, processing replacements, refunds, or repairs, and claim settlement with carrier or vendor.Processed orders with precision ensuring all details are correct, and coordinated with the logistics team to ensure timely and accurate delivery. Tracked and monitored order shipments to provide real-time updates to clients. Conducted thorough examination and resolution of payment disputes and chargebacks in collaboration with internal departments. Developed significant Standard Operating Procedures (SOPs) and disseminated optimal strategies to minimize future occurrences of disputes and chargebacks within the team.Engage with customers through personalized consulations, thoughful product recommendations to help them find the perfecr pieces for their homes and foster long term relationships.

Overseen 10 properties listed across various sites, entailing listing optimization, scheduling, and overseeing weekly cleaning and deep-cleaning procedures, managing repairs, facilitating client communication, settling payments, soliciting reviews, and negotiating the removal of negative reviews when necessary.

Maldives

Last assumed position: Duty ManagerLead a team of 15 associates per shift that includes Guest Service Supervisors, Agents, Telephone Operators and Bell Men. Prepared the weekly schedule and ensured all shifts are sufficiently covered. Oversaw check-ins and check-outs, assisting when needed, professionally handled escalations and complaints to ensure smooth operation. Assisted in FAM trips and other special events. Mastered room inventory reconciliation, balancing the room inventories ensuring all status are updated. Conducted on-boarding of new hires and facilitating trainings on a regular basis. Highest upseller in a month (record not broken until 2018) with over $25K gross revenue.