Operations professional with 15+ years experience in operations management and control (B2B & B2C). I help startups, scaleups and small businesses drive bottom- and top-line growth through optimisation of their operations, efficient management of their projects and administration, improving their cross-functional communication and problem-solving their operational challenges.Professional Highlights:◼ Leader with experience managing Finance, HR, Customer Service, Recruitment, & Administration teams simultaneously, while implementing efficient, scalable systems and processes on a budget. ◼ Transformed entire business operations foundation to accelerate stagnating business with 2x turnover growth (£13M→£26M) and 4x net profit growth, in 3 yrs.◼ Successfully oversaw part of the completion and European roll-out, of a multi-million euro companywide software development project at one of the largest apparel brands in the world.◼ Directed the complete restructure of a 24H Customer Support team to achieve best-in-class customer service, increasing client satisfaction by 21% and employee retention by 7 months.◼ Coordinated annual Security Industry ACS/ISO audits achieving an industry leading top 1% score, as a company first.Tech-stack:> Suite's: Google Workspace (Sheets, Slides, Docs, Drive, Gmail, Meet, Looker, Analytics, Keep), MS Office (Excel, PowerPoint, Word, Outlook, OneNote)> Task/Project Management: Asana, Monday.com, Trello, Notion> Customer Service: Freshdesk, Zendesk> Learning Management: TalentLMS> CMS/E-comm: Shopify, WordPress, Klaviyo, Stripe, BotStar> Workforce Management: TimeGate, TrackTik, Parim, CleanTelligent> HR & Accounting: SageLine50, Visma e-conomic, Envoice> Messaging/Conferencing: Slack, Zoom> Visual: CanvaI’m a natural problem-solver with solid analytical and presentation skills, who appreciates a data-driven approach to decision making. I thrive in a dynamic work environment where I can have a strong impact on the strategic roadmap and am encouraged to drive process improvements.If you have a position or project that could benefit from leveraging my experience in Customer Service, Finance, HR, Recruitment and Business Administration, then let’s talk!