Kristopher Armour Email & Phone Number

Remote

Oversees the development and optimization of client facing reports and presentations. Utilizes SQL reporting to consolidate multiple data sources to streamline workflows. Identifies opportunities to simplify and automate processes to shorten timelines and limit errors. Develop and maintain standardized workflow processes.

Remote

• Business owner of CRM (Brightree); manage product roadmap, data migration, and governance ensuring timely delivery of milestones in partnership with business and IT owners.• Manage and develop domestic and global teams, ensuring operations are of maximum quality and efficiency.• Provide expertise on SQL and Snowflake for reporting and analysis; manage triaged escalated analytical requests.• Build strong relationships with division leaders and the executive team through proactive communications.• Develop dashboards and KPIs and ensure alignment with strategic initiatives.• Deliver ad-hoc as well as scheduled reports reflecting the status of defined business metrics.

• Support the organization’s long-term objectives and individual departmental requirements using SQL and Snowflake for reporting and analysis.• Business owner of CRM (Brightree). Triage and manage escalated requests for prioritization ensuring configurations are optimized for business processes.• Build strong relationships with division leaders and the executive team through proactive communications on support, status, and recommendations.• Fulfill qualitative research requests for the creation of dashboards, KPIs, and revenue targets that improve financial, legal, and regulatory decisions.• Hire, train, and develop a team of 35 domestic and global employees.• Delegate authority to direct reports for day-to-day operations and special projects.• Encourage team and individual contributions toward quality improvement and re-education.• Participate in internal and external audits making recommendations for improvement.

Set department goals and delegate workload in order to make the best use of the available assets. Continue with Project Coordinator duties.Key Responsibilities• Generate reports to research potential claims issues and produce claims projects to send disputes to insurances.• Research and clarify Insurance guidelines and ensure that Brightree is configured to adhere to those guidelines.• Provide daily goals and responsibilities to team members according to their skill sets.• Work closely with our Senior Director of Contracting to provide patient and pricing data to support negotiation efforts.

Phoenixville, Pa

Maintain and update Brightree (Patient Management System) while reporting on and tracking payor issues. Expected to clearly communicate issues to Executive Management and work with internal and external resources to find resolutions.Key Responsibilities:• Receive and filter relevant requests to add pricing and new insurances to Brightree.• Track payments for individual insurances and compare to most recent fee schedule and identify discrepancies.• Audit internal pricing and confirm that it is updated to minimize adjustments.• Audit user activity to maintain user accountability for errors.

Phoenixville, Pa

Research and investigate outstanding medical bills with insurance companies as well as patients in order to find effective resolutions. Key Responsibilities:• Answer incoming phone calls from Patients and answer questions they may have about their bills and correct billing errors.• Call insurance companies and troubleshoot claim rejections and denials in order to collect payment.• Assist training new employees to be self sufficient specialists.

Run and analyze multiple reports daily in order to audit and correct pricing data in multiple systems Developed processes to send Aetna pricing data to third party vendor systems. Establish lines of communication between interacting departments. Load and update pharmacy pricing in Salesforce.com for the plan sponsor. Create and revise documents based on the pricing and Rx underwriter requests in Salesforce.com and submit to be reviewed and approved by Rx underwriters. Running a daily report to gather a list of all of the accounts that had new or updated pricing loaded to submit to the audit team. Received the results of the audit and worked on correcting discrepancies.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Computer Science

High School Diploma