Marketing Director
CurrentManage all aspects of the referral process starting with marketing in the community. Maintaining interpersonal relationships with referral sources, case workers and social workers. Creating and implementing new processes to ensure the admissions process is completed efficiently. Working to improve our community engagement to re-establish a positive reputation by improving customer service and community involvement. Selected Contributions: Created Excel spreadsheets to track the… Show more Manage all aspects of the referral process starting with marketing in the community. Maintaining interpersonal relationships with referral sources, case workers and social workers. Creating and implementing new processes to ensure the admissions process is completed efficiently. Working to improve our community engagement to re-establish a positive reputation by improving customer service and community involvement. Selected Contributions: Created Excel spreadsheets to track the admissions process from beginning to end for all departments. Implemented DocuSign to ensure documents are completed and submitted in a timely manner. Produced move in process to ensure incoming residents have the key essentials for their stay. Assist residents with Medicaid, Admissions, DNR and other documents needed for Admissions. Coordinate with the Social Worker with resident discharge plans. Weekly updates of community activities, census and bed availability via email, Social Media and Text messages. Define an effective route for marketing purposes to include Hospitals, Doctors, Hospice, etc. Re-created marketing materials to be more modern and current. Currently Top producer of referrals and admits for Quarter 1 within SAK Management company. Show less