Kristopher Beatty Email & Phone Number

Tempe, Arizona, United States

Served as senior It support with responsibility for assigned services and activities for all information technology for the business, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software.• Used ServiceNow and Nexthink to handle evaluated work products, methods, and procedures to identify and resolve problems. • Provided support of all… Show more Served as senior It support with responsibility for assigned services and activities for all information technology for the business, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software.• Used ServiceNow and Nexthink to handle evaluated work products, methods, and procedures to identify and resolve problems. • Provided support of all information technology systems, including Windows PC, PC/ Microsoft Server 2008, 2012, 2016 Server, Windows Desktops Vista, 7, 10, Printers, Network, Wireless, VMware and software, MAC, MAC server, IOS, Chromebook,• Run Audits of inventory and build rooms• Preformed onboarding of new employees• Asset management of devices and peripherals including disposal of old or damaged devices• Configured and deployed New and existing PC for deployment with PXE. Show less

Tempe, Arizona, United States

Served as senior It support with responsibility for assigned services and activities for all information technology for the business, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software.• Used ServiceNow and Nexthink to handle evaluated work products, methods, and procedures to identify and resolve problems. • Provided support of all… Show more Served as senior It support with responsibility for assigned services and activities for all information technology for the business, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software.• Used ServiceNow and Nexthink to handle evaluated work products, methods, and procedures to identify and resolve problems. • Provided support of all information technology systems, including Windows PC, PC/ Microsoft Server 2008, 2012, 2016 Server, Windows Desktops Vista, 7, 10, Printers, Network, Wireless, VMware and software, MAC, MAC server, IOS, Chromebook,• Run Audits of inventory and build rooms• Preformed onboarding of new employees• Asset management of devices and peripherals including disposal of old or damaged devices• Configured and deployed New and existing PC for deployment with PXE. Show less

Phoenix, Arizona

Served as technology project manager with responsibility for assigned services and activities for all information technology for school, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software. Planned, directed, coordinated, and reviewed work plan for staff, assigned work activities, projects, and programs, and reviewed and evaluated work… Show more Served as technology project manager with responsibility for assigned services and activities for all information technology for school, including designing, implementing, and administering information technology activities which include upgrade, direct installation, operation, and maintenance of information technology hardware and software. Planned, directed, coordinated, and reviewed work plan for staff, assigned work activities, projects, and programs, and reviewed and evaluated work products, methods, and procedures to identify and resolve problems. Oversaw and participated in development and administration of schools’ annual budget, participated in forecast of funds needed for staffing, equipment, materials, and supplies, monitored, and approved expenditures and implemented adjustments. Managed and provided deployment, monitoring, maintenance, development, upgrade, and support of all information technology systems, including MAC, MAC server, iPad, Apple TV, IOS, PC, PC/Server, Desktops, Chromebook, Printers, Network, Wireless, VMware and software. • Administered $400K annual operating budget liaising well with vendors on school’s IT requirements, including Servers, Switches, Access points, PC, Chromebook, iPads.• Educated, trained, and developed 100 staff members and +600 students.• Successfully kept school IT division running by designing, executing, and managing all technology for school. • Configured and deployed New and existing PC for deployment with Acronis Snap Deploy. Show less

Phoenix, Arizona

Provided management and guidance for IT support of desk-based computer hardware and software. Oversaw IT installations, implementations, configuration, and roll outs and produced and maintained technical and procedural documentation. Developed and implemented policies and procedures to support IT software and systems whilst developing and training IT staff. Served as primary technical implementation point of contact for schools’ service and software. Established requirements, outlines, and… Show more Provided management and guidance for IT support of desk-based computer hardware and software. Oversaw IT installations, implementations, configuration, and roll outs and produced and maintained technical and procedural documentation. Developed and implemented policies and procedures to support IT software and systems whilst developing and training IT staff. Served as primary technical implementation point of contact for schools’ service and software. Established requirements, outlines, and schedules for information technology projects within academy. Ensured security of information technology assets, data, network access, and backup systems and supervised agreed audits to verify security of internal and external systems. Collaborated with internal stakeholders to develop and maintain an IT roadmap. • Handled budget administration and allocation for $350K annual operating budget each year into maintenance, upgrades, new equipment’s, and systems, for servers, switches, access points, PC, Chromebook, iPads. • Provided education, training, and development within IT industry for 100 staff and +400 students.• Orchestrated end to end of new Campus building as IT project manager for all IT related aspects and parts. Show less

Paradise Valley, Arizona

Led development of a strategic direction for information technology services and implemented strategic long and short-term technology plans. Ensured IT data security, risk management, disaster recovery and business continuity planning processes are in place and received regular review for currency and adequacy. Exercised diligent evaluation and budgetary management, including budget preparation, forecast, administration. Participated in annual budget process for institutional technology needs… Show more Led development of a strategic direction for information technology services and implemented strategic long and short-term technology plans. Ensured IT data security, risk management, disaster recovery and business continuity planning processes are in place and received regular review for currency and adequacy. Exercised diligent evaluation and budgetary management, including budget preparation, forecast, administration. Participated in annual budget process for institutional technology needs, developed annual IT operational and capital budgets, and maintained school’s IT plan. Approved, prioritized, and controlled projects and project portfolio as they relate to selection, acquisition, development, and installation of major information systems.• Directed two campus IT departments from Early childhood through to 12th grade with budget of $500K annual operating budget each year Show less

Phoenix, Arizona Area

monitoring and supporting LAN/WAN networks, and experience interfacing and troubleshooting with 3rd party vendors.• First line of contact for a wide array of enterprise-wide services and systems. • Supported VPN/RAS (Activldentity ActivCards/Nortel Client) networking connections, Mainframe Applications, Host on Demand, Blackberry admin and TSO. • Familiarity with remote control administration tools (i.e. Windows Remote Desktop, Altiris, etc.). • Microsoft Windows Server (Active… Show more monitoring and supporting LAN/WAN networks, and experience interfacing and troubleshooting with 3rd party vendors.• First line of contact for a wide array of enterprise-wide services and systems. • Supported VPN/RAS (Activldentity ActivCards/Nortel Client) networking connections, Mainframe Applications, Host on Demand, Blackberry admin and TSO. • Familiarity with remote control administration tools (i.e. Windows Remote Desktop, Altiris, etc.). • Microsoft Windows Server (Active Directory, searching domains, user accounts, services, etc.). Knowledge of Intel desktop hardware (workstations, laptops, monitors, input devices, printers.). Knowledge of TCP/IP networking, technology, and troubleshooting.• Performs advanced online troubleshooting, training, and resolution of incident regarding workstation hardware and software, local and wide area networks, and phone/vmail systems. • Keeps appropriate personnel informed of critical or emergency incidents. Assists in database maintenance, reports, and collecting statistical data. Logged detailed descriptions of all incidents and resolutions in call-tracking software. Show less

Phoenix, Arizona Area

• Imaged and configured multiple Windows XP workstations with monitors for deployment in a training room. The final install required security settings, joining to the computer to the Windows AD domain, and printer configurations completed.• Helpdesk Calls both incoming and outgoing phone calls. In-office resource to Brokers; securing rates, reviewing cases and securing missing information and processing new business groups and renewals. Set up audio and video for small and large corporate… Show more • Imaged and configured multiple Windows XP workstations with monitors for deployment in a training room. The final install required security settings, joining to the computer to the Windows AD domain, and printer configurations completed.• Helpdesk Calls both incoming and outgoing phone calls. In-office resource to Brokers; securing rates, reviewing cases and securing missing information and processing new business groups and renewals. Set up audio and video for small and large corporate meetings.• Reviewed & prepared all sold case processes. Completed proposals, new business quotes, and rate sheets• Work closely with agents and office staff regarding troubleshooting computer issues /customer service / applications /required forms / record entry • Process applications / filing / organizing /auditing / mail processing / Data entry / Answering and transferring incoming calls for multiple departments• Created excel spreadsheets and templates for data tracking Show less