Kristopher Bernard Email & Phone Number

Greater New York City Area

Greater New York City Area

Presently, I navigate the effectuation of technology support to over 400+ users via in-person, remote, email, and phone while supplying in-depth service to them per their needs, shepherding intercultural staff on processes, assessing periodic system reports, and identifying/resolving issues within set timeframes.To explain further, I govern the imaging and updating of laptops/desktops, including the execution of upgrades/troubleshoot system for computer hardware and software, while being involved in creating or maintaining emails and user accounts to foster technical serviceability. I also lead to implement the Microsoft Teams Phone from the ground up while helping within the Citrix environment to avoid business downtime.Correspondingly, I aid in maneuvering audio-visual equipment while providing audio-visual support to conference rooms to secure a seamless experience. I also fulfill ad-hoc projects while complying with the specifications, requirements, and regulatory policies to strengthen technology infrastructure.

In my capacity, I spearheaded a team of eight people, including the conveyance of technical support to functions, while being pivotal in the imaging, deployment, configuration, and troubleshooting of multiple devices to end-users in accordance with standard protocols. Here, I conducted the installation, rebuild, and troubleshooting of computer systems and peripherals to guarantee optimal usability while integrating security updates and performing companywide installation for wireless migration to nurture functionality. I also exhibited the creation and processing of purchase orders for company accounts while maximizing the use of Workday for the evaluation of several vendor invoices and expense reports to prevent mishaps. Moreover, I rendered extensive assistance during staff events and celebratory activities, including setting up video conferencing during board/executive department meetings and overseeing the mailroom/production rooms, to contribute to operational robustness.

Greater New York City Area

During my employment, I administered oversight in the deliverance of time-sensitive materials, including receiving/processing of incoming/outgoing items from FedEx, UPS, DHL, etc., while handling the inventory records, goods/inventory replenishment for over 1,200+ employees, and execution of the shipping/packing service to steer day-to-day effectiveness. I also facilitated binding, cutting, lamination, and comb binding with careful attention to avoid errors.