Kristopher Coates Email & Phone Number

Bury, England, United Kingdom

West Yorkshire, England, United Kingdom

The main purpose of my job is to provide a professional, comprehensive Facilities Management service to the site including management of all Cleaning and Security Services for busy Shopping Centre.Main Duties & Responsibilities:• Responsibility for the Soft Facilities Management for Ridings Shopping Centre• Line management responsibility for Duty Managers• Leading, coaching, developing, and mentoring to onsite cleaning and security teams• Strategic planning and innovation development to enhance services across service lines• Management of operational budgets, with a focus on innovation and achieving more with less.• Support the Centre with the management of sub-contractor activity including health and safety and quality of works including Permit to Work and Compliance Checks• Ensure compliance with Health & Safety legislation and ensure site procedures are implemented and operated to, including high risk areas such as the roofs.• Participate in Security Risk Assessments• Ensuring contract is delivered including weekly hours, cleaning, and security operational• Monitor staff performance, attendance, timesheets and overtime allocation, a key focus on building stability and continuity in the roster.• Ensure the overall effectiveness and efficiency of security, cleaning and customer care provision focusing on the Customer and Guest experience.• Drive a one team culture across all colleagues on site while enhancing positive guest interactions for all customers on site, feeding back and taking action.• Manage recruitment and selection of new staff and be responsible for administering the Company’s disciplinary procedures.• Manage development plans for Duty Managers and Supervisors on site to ensure succession planning and training plans are delivered.• Ensure close liaison with the local Police, Bid, Council.• Co-ordinating events and attendance on site for all events.• Deliver HR Management on site in relation with the HR team.

North

Wakefield, England, United Kingdom

As Security Manager, I am responsible for recruiting, managing and empowering my team, setting the example as a strong, caring and inspiring leader with an ability to champion success and support where necessary. I am self-motivated and confident in my communication. I deal well with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. The site environs that the Shopping Centre is welcoming and accessible but most importantly a safe environment for all customers. My role is to ensure a professional, responsive and observant security presence to ensure full protection of the staff, customers, premises and equipment is provided at all times.

Wakefield, England, United Kingdom

• Supervision of onsite team's service managed in line with the specification.• Complaints and concerns investigated and rectified swiftly.• Observe all client and company statutory fire and safety regulations and promote good safetyhabits.• Continuity in providing the required level of service to our customer, maintaining the security of theestate and ensuring prompt response to incidents and calls for service.• Ensure site-based inductions are completed for all new and transferred in staff.• Complete rosters two months in advance, ensure staffs rosters are communicated in a timelymanner.• Ensure staffs maintain a smart appearance at all times including the wearing of all issued uniform.• Maintain good team spirit. Ensuring regular meetings take place with all staff, canvass opinion,exchange views and embrace teamwork ensuring all shifts work consistently.• Completing all necessary paperwork & reports.• Liaise with customers in a polite and professional manner.• Maintaining the highest standards of security• Supervision of on-site security personal to ensure they undertake the roles and duties includingadditional tasks as required by the site management/client.• Ensuring all records are kept up to date and available for inspection.• Ensuring all patrols are completed as required and review patrol schedules and amend as required.• Reliable, confident, smart and with good timekeeping skills.• Have the ability to use communication equipment effectively and professionally.• Have the ability to resolve challenging or hostile situations in a calm and professional manner.• Confident dealing with the public.• Customer Focused Approach.• Strong Verbal Communication Skills.• Strong written communication skills.

Wakefield, United Kingdom

TUPE from Aston Group services.

Wakefield, United Kingdom

Access and Egress ControlAuthenticating right of accessCompleting all necessary paperwork & reportsConduct personal searchesFollowing site specific proceduresLiaise with customers in a polite and professional mannerMaintaining the highest standards of securityExcellent written and oral communication skillsConducted regular patrols to ensure safe shopping environment, internal & external Monitored and warned potential violators of mall policy.Performed equipment and machinery inspections on a regular basis.Reported on any fire alarm and security door mismanagement or malfunction.Ensured no unauthorized entry into restricted areas.Handled emergency situations smoothly and efficiently.Answered shopper queries and provided directions and assistance as needed.Identified any potential elevator and escalator hazards and notified management accordinglyExceptional customer service.Outstanding expertise in mall surveillance and human observation

Leeds, United Kingdom

Tenacious and proactive member of the on site security team at White Rose Office Park.Responsibilities Include:- ANPR System- Log visitor and business credentials - Use of CCTV- Multi-manage a plethora of on-site businesses such as Google, HSBC, O2, Capita and an on-site nursery.- Follow and adhere to health and safety policies- Ensure safety of all staff and visitors on site- Patrolled facility and served as general security presence and visible deterrent.

Dedicated security professional with more than 5 years’ experience managing/supervising security teams and individual staff in corporate environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Resourceful and creative problem solver with expertise in building and personnel security.

Castlford, West Yorkshire

• Manage staff schedules for shifts and events.• Designed security policies, alarm response protocols, and access card guidelines.• Updated training procedures for all newly hired personnel/cover officers.• Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.• Checking and validating visitor business credentials.• Preventing, detecting and carrying out investigations of offences on site.• Conduct searches of personnel, pockets and bags etc.• Monitored entire facility using CCTV while simultaneously performing dispatch & air cargo duties.

Leeds, United Kingdom

Worked for various companies a few named belowBurberry, BBC Workplace, Forza Foods.• Conducted investigations regarding suspected incidents of external fraud and employee theft.• Patrolled facility and served as general security presence and visible deterrent.• Reported all incidents, accidents, and medical emergencies to emergency services.• Conducted site checks, patrol log checks and officer’s uniform checks.