Field Service Technician
CurrentReceived trouble tickets via Service Now and escalated tickets when necessaryCooperatively participated in system projects such as system refreshDiagnosed, troubleshoot and solved end user domain, hardware, and software issuesComprehensively kept inventory of break/fix devices and extra hardwareRemoved viruses, trojan's, and rootkits on end user PC's as well as updated virus definitionsInstalled hospital software for use with hospital employeesInstalled and connected network printers via TCP/IPRemotely solved issues using Remote Desktop ProtocolSolved wireless connectivity issuesConnected and taught end users how to RDP into various terminal serversConfigured both Windows 10 and Windows 7 for end users