Kristopher Dunn Email & Phone Number

Kansas City, Mo, Us

Columbia, Missouri, Us

Drive Growth, Profitability, Collaboration, and Communication throughout the entire EquipmentShare Organization. Ensure all teams are aligned to solve problems for our partners & customers utilizing our T3 Ecosystem.Help lead, develop, and continuously improve a team of T3 Sales Directors, Sales Managers, Sales Executives, , Business Development Representatives, Sales Enablement Specialists, and Sales Engineers.Previously, a direct sales executive/individual contributor. Currently, the fortunate leader and mentor to an unstoppable force of a team.

Columbia, Missouri, Us

Technical Liaison between potential/existing clients and the ESTrack Platform.Daily responsibilities included but not limited to:• Ensure a smooth Solution Implementation for new customers• Provide consultation for any custom feature or report request, integration with Fuel Card systems, etc• Work with our hardware vendors to address any potential issues with the Firmware, Configurations or Hardware itself as well as requesting new features or hardware changes• Assist in Technical Support Ticket escalations as needed• Provide hardware and platform knowledge on sales calls, on-site sales meetings and during trade-shows • Assist in creating custom configurations/parameters for our hardware based on necessity• Create and categorize documentation to help our internal & external teams• Act as the main point of contact for many clients

Columbia, Missouri, Us

Technical Liaison between potential/existing clients and the ESTrack Platform. Managed the Technical and Client Support teams.Daily responsibilities included but not limited to:• Ensure a smooth Solution Implementation for new customers• Provide consultation for any custom feature or report request, integration with Fuel Card systems, etc• Work with our hardware vendors to address any potential issues with the Firmware, Configurations or Hardware itself as well as requesting new features or hardware changes• Assist in Technical Support Ticket escalations as needed• Provide hardware and platform knowledge on sales calls, on-site sales meetings and during trade-shows • Assist in creating custom configurations/parameters for our hardware based on necessity• Create and categorize documentation to help our internal & external teams• Act as the main point of contact for many clients• Assist my team with any unresolved escalations• Ensure proper training & cross-training across the teams' different functions• Vet job applicants when necessary to ensure a technical and cultural fit

Columbia, Missouri, Us

Technical Liaison between potential/existing clients and the ESTrack Platform. Managed the Technical and Client Support teams.Daily responsibilities included but not limited to:• Ensure a smooth Solution Implementation for new customers• Provide consultation for any custom feature or report request, integration with Fuel Card systems, etc• Work with our hardware vendors to address any potential issues with the Firmware, Configurations or Hardware itself as well as requesting new features or hardware changes• Assist in Technical Support Ticket escalations as needed• Provide hardware and platform knowledge on sales calls, on-site sales meetings and during trade-shows • Assist in creating custom configurations/parameters for our hardware based on necessity• Create and categorize documentation to help our internal & external teams• Act as the main point of contact for many clients• Assist my team with any unresolved escalations• Ensure proper training & cross-training across the teams' different functions• Vet job applicants when necessary to ensure a technical and cultural fit

Kansas City, Missouri, Us

Provided technical support and managed IT SpendDaily responsibilities included but not limited to:• Hardware and software procurement• Planning, budgeting, forecasting IT spend• Vendor-client relationships• Provide all technical support for 3 locations (Kansas City, St. Louis, Boston) and for remote employees• Apple and Android device support• Maintain and upgrade network infrastructure• Perform all administrative duties (credit card reconciling, bill pay for all IT Services, new-hire training/onboarding, de-provisioning)• Create, maintain and enforce IT Policies (security, retention etc)• Provide technical network support for clients utilizing our solar monitoring hardware (IP leases, port forwarding, web filters, firewall exceptions etc)

Independence, Mo, Us

Worked as a t3 Desktop Support Analyst for over 50 clients in the Greater Kansas City AreaDaily responsibilities included but not limited to: • Often performed the open and close of the business • Provide phone, remote desktop and on-site support o provided t1 – t3 technical support • Manage off-site server backups • 24 hour on call support for both clients and our NOC • Windows Server Migration Support • Windows Server Administration • DC/Active Directory Administration • VOIP Phone setup and support • Security Camera Systems installation, management and support

Worked as a Developer within the Nuix platform. Daily responsibilities included but not limited to: • Learn and leverage the Ruby Programming Language to use within the Nuix Application for extracting and collecting metadata in regards to legal services (Data Extraction/Recovery Services) • Document steps used to create automation processes and create guides using those steps • Field Support Inquiries via Zendesk 24 hours a day (last second code changes, Technical/IT Support, etc) • Learn and use Puppet to aid in automation processes

Managed three satellite offices. Daily responsibilities included but not limited to: • Daily open and close of the Seattle (Eastlake) location. • Supporting Windows and Apple devices • Upgrading and maintaining IT Hardware/Infrastructure • Licensed LDPC – In the event I was the only person available to sell an insurance policy – this happened frequently. • Deal with wide array of technical support issues – from t1 to t3+ • Provide Technical Support for Apple and Android devices