Kristopher Eliakis Email & Phone Number

Apopka, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

Completes hands-on, managerial and administrative tasks concerning customer service, financial analysis, collections, billing, and monitoring of team and departmental goals.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Researches and analyzes accounts for financial history, credits/adjustments and delinquencies Provides coaching and mentoring, with staff members, to assure a solid understanding of procedures, policies, and maintaining… Show more Completes hands-on, managerial and administrative tasks concerning customer service, financial analysis, collections, billing, and monitoring of team and departmental goals.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Researches and analyzes accounts for financial history, credits/adjustments and delinquencies Provides coaching and mentoring, with staff members, to assure a solid understanding of procedures, policies, and maintaining compliance with state and federal regulations.Determined requirements, designed, wrote, and trained associates on processes and systems related to implementation of new product offerings, resulting in the successful on boarding of new hires.Collaborated with other departments to solve moderately complex problems and time sensitive inquiries.Served as Subject Matter Expert on key account types and case examples for future training opportunities Show less

Des Moines, Iowa Area

Reviews, inspects and provide documentation to verify accuracy and compliance during loan servicing.Managed a high volume of calls for customers seeking payoff letters or refinancing options.Educated customers on the terms and conditions of their mortgage loans.Exhibited quality leadership skills by proposing new and efficient ways to enhance internal policiesCompleted specialized research to resolve critical issues within assigned areas on a day-to-day basis.Recognize… Show more Reviews, inspects and provide documentation to verify accuracy and compliance during loan servicing.Managed a high volume of calls for customers seeking payoff letters or refinancing options.Educated customers on the terms and conditions of their mortgage loans.Exhibited quality leadership skills by proposing new and efficient ways to enhance internal policiesCompleted specialized research to resolve critical issues within assigned areas on a day-to-day basis.Recognize consistent errors and make recommendations to the supervisor or manager for resolution.Partnered with the compliance teams to guarantee monthly training for new hires with 12-15 participantsRevised and validated instructional materials so that manuals are up to date, compliant, and accurate. Show less

Ames, Iowa

Assisted the Full time managers in maintaing business and efficiency. Coordinated meetings and implemented new policies to ensure correct counting and depositng. Monitored crews of 10-15 employees and directed operations.

Morris, Illinois

Assisted customers with trailer information and prices. Coordinated sales and completed transactions. Communicated with customers and associates or executives on sales and operations. In slow times, I organized the shop for customers benefit or researched information to input on the company website.

Bachelor Of Science - Bs, History

Bachelor Of Science - Bs, International/Global Studies