Kristopher Fleming Email & Phone Number

New York, Ny, Us

Jersey City, Nj, Us

- Internal project-based consultant responsible for organizational change management initiatives leveraging multiple change frameworks, including PROSCI change methodology, the Kubler-Ross change curve and McKinsey’s Influence model. - Primarily supporting the Information Technology business unit as part of both our Business Transformation Office (an internal consultancy), and Human Resources department- Applied results of stakeholder and change impact analyses to create robust communication, education, and engagement plans to drive adoption in impacted stakeholders, including direct support to senior leaders, sponsors, and project teams- Projects include enterprise-wide software platform implementations, departmental operating model transformations, mindset and behavior shift initiatives, and research-based rationales for instituting change support of reorganizations and inclusion of change agent networks

New York, Ny, Us

- Oversee the firm-wide performance management process impacting approximately 5,500 employees, including: policies, strategy and philosophy creation, outlining all system configuration requirements, drafting communications to employee and manager populations, liaising with internal partners/stakeholders such as Compensation, Human Resources Business Partners, Information Systems, Human Resources Leadership team, and others- Manage the Employee Listening strategy including: project management of firm-wide Employee Opinion Survey, creation and execution of the Managerial Effectiveness Assessment (provides managers upward feedback from their direct reports annually), and lead subject matter expert on survey tools. Provide consultation to internal clients on a variety of survey needs and implementations including pandemic and remote work feedback- Initiated Human-Centered Design / Design Thinking and collaboration consultation. Co-lead tool (Mural) implementation and project management. Serve as super administrator and tool expert to the firm

New York, Ny, Us

• Design and deliver innovative learning approaches, including use of gamification, social learning, and virtual live classroom sessions to a global audience• Facilitate custom soft skill and leadership workshops to project and intact teams• Drive behavior change around critical strategic imperatives in support of the Vision and Mission of the global shared services business unit, including customer service, service excellence, collaboration, communication, change management and leadership development• Re-designed business unit learning portal from the ground up to address feedback and streamline the overall user experience• Drive global consistency related to Learning and Development practices for business unit

New York , Ny, Us

-Manage soft skill and leadership development initiatives-Program manage multiple leadership developmenet initiatives-Designed, developed, and delivered a customized 2-year leadership develpment cirriculum using blended learning for front-line leaders across the organization-Engage with business clients to deliver high impact business specific learning events

Brooklyn, Ny, Us

Adjunct Professor in Industrial Psychology

New Rochelle, Ny, Us

Instructor for Organizational Psychology course

Stamford, Connecticut, Us

New York, New York, Us

- Manage a variety of internal client training programs including new hire orientations, a wealth management curriculum and a high profile bi-weekly firm-wide speaker series.- Designed, developed and implemented a 6-9 month wealth management curriculum using blended learning to address the training needs of a new job title- Prepare and deliver program kick-off and wrap-up presentations - Assist the team with ad-hoc logistical and program management duties

New York, New York, Us

- Managed relationships between multiple vendors in coordinating a multi-phase high potential leadership development program- Consulted internal Human Resource clients throughout the Americas in customizing and implementing an instructor-led “new to management” training curriculum consisting of seven individual modules - Coordinated impact study initiatives for two executive-level development programs using the Brinkerhoff “Success Case Method”- Designed and implemented various evaluation tools and one-off projects including: questionnaires, scorecards, and one-on-one interview protocols and a team building session for a group of 25 internal clients

New York, New York, Us

- Assisted Citigroup Operations and Technology Group’s Training and Development department in implementing initiatives designed to help demonstrate their added value to the organization as a whole- Re-designed the program evaluation form to align with Kirkpatrick’s level two and three measurements- Recommended metrics dashboard software providers based on client needs and comparative analysis- Used industry specific benchmarking to provide recommendations for future client initiatives

- Collaborated on defining and editing a comprehensive universal competency model library - Researched competency model best practices and current empirical data to support process parameters- Evaluated client proposals for development of a unique, extensive competency library

Baltimore, Maryland, Us

- Coordinated all aspects of the Request-for-Proposals (RFPs) process, including, completion, editing, review and submission - Edited and reviewed peer RFPs for quality, effectiveness and relation to each client need - Analyzed “Quality Indicators” of completed proposals on a monthly basis to assist in setting future team goals- Team leader responsible for one-off requests, such as follow-up and finalist questions and other special requests - Responsible for the day-to-day management of workflow within the team

Los Angeles, Us

- Coordinated the completion of client RFPs for institutional separately managed accounts- Spearheaded the group’s inclusion in third party consultant databases as an asset growth initiative

Ma, Industrial/Organizational Psychology

Bachelors, Psychology