Kristopher Fletcher Email & Phone Number

Apple Valley, Minnesota, United States

• Prepare & deliver sales presentations to both potential & existing customers
• Act as a mentor, leader & trainer for other 6 members of the sales team
• Processes & updates special pricing agreements based on potential orders of 200K
• Increased qualified leads by 10% using Construct Connect platform
• Developed new volume incentive program processes resulting in improved customer satisfaction ratings
• Manage over 120 Volume Incentive Programs throughout the year responsible for over $8 mil in sales corrections

• Responsible for all aspects of emergency response & firefighting services
• EMT: 983466
• Peer Support -Critical Incident Management

• Responsible for processing over 100 cases of LT disability claims by examining & reviewing company guidelines, ERISA regulations, & state guidelines
• Investigated & determined eligibility of over 206 ST disability cases weekly
• Maintained 73% CQI; highest in segments
• Supported & exercised appropriate empathy, responsiveness, and reliability in all interactions with claimants, employers and business partners
• Promoted: 1/1/2016 to the Major Client Implementation Team

Lakeville, Minnesota, United States

• Responsible for providing outstanding customer service, and an excellent dining experience for guests
• Communicated & trained staff on ways to improve serve performance & to increase sales.
• Trained new wait staff on guest service expectations, food safety & handing procedures, and restaurant protocols.
• Ability to go above expectations of service to insure the guests are happy, and any questions or concerns are addressed promptly & professionally.

Minnesota, United States

• Promoted from Sales Associate to Marketing Associate within first six months of employment
• Conducted menu analysis, menu engineering, and menu lab for customers
• Created a business plan within newly developed territory resulting in an 11% increase
• Developed business strategies with customers to improve bottom line by 3%
• Independently maintained and operated my territory within the fast-paced downtown environment.

Minnesota, United States

• Prepared and controlled an annual budget of $2.5 million a year
• Hired, trained and managed a staff of over 60 employees
• Developed and carried out marketing campaigns in various communities
• Hold P & L accountability; manage sales analysis, forecasting, and reporting activities
• Implemented forecasting and labor management programs while maintaining the highest level of guest service
• Developed and implemented cost controls resulting in the increase of COP by 8%