Kristopher Fletcher Email & Phone Number

Apple Valley, Minnesota, United States

• Prepare & deliver sales presentations to both potential & existing customers• Act as a mentor, leader & trainer for other 6 members of the sales team• Processes & updates special pricing agreements based on potential orders of 200K• Increased qualified leads by 10% using Construct Connect platform• Developed new volume incentive program processes resulting in improved customer satisfaction ratings• Manage over 120 Volume Incentive Programs throughout the year responsible for over $8 mil in sales corrections• Built out lead generation through Construct Connect resource, resulting in an increase of potential revenue of 20.6 mil to the pipeline

• Responsible for all aspects of emergency response & firefighting services• EMT: 983466• Peer Support -Critical Incident Management

• Responsible for processing over 100 cases of LT disability claims by examining & reviewing company guidelines, ERISA regulations, & state guidelines• Investigated & determined eligibility of over 206 ST disability cases weekly• Maintained 73% CQI; highest in segments• Supported & exercised appropriate empathy, responsiveness, and reliability in all interactions with claimants, employers and business partners• Promoted: 1/1/2016 to the Major Client Implementation Team

Lakeville, Minnesota, United States

• Responsible for providing outstanding customer service, and an excellent dining experience for guests• Communicated & trained staff on ways to improve serve performance & to increase sales. • Trained new wait staff on guest service expectations, food safety & handing procedures, and restaurant protocols. • Ability to go above expectations of service to insure the guests are happy, and any questions or concerns are addressed promptly & professionally.

Minnesota, United States

• Promoted from Sales Associate to Marketing Associate within first six months of employment• Conducted menu analysis, menu engineering, and menu lab for customers• Created a business plan within newly developed territory resulting in an 11% increase• Developed business strategies with customers to improve bottom line by 3%• Independently maintained and operated my territory within the fast-paced downtown environment.

Minnesota, United States

• Prepared and controlled an annual budget of $2.5 million a year• Hired, trained and managed a staff of over 60 employees• Developed and carried out marketing campaigns in various communities• Hold P & L accountability; manage sales analysis, forecasting, and reporting activities• Implemented forecasting and labor management programs while maintaining the highest level of guest service• Developed and implemented cost controls resulting in the increase of COP by 8%• Increased and maintained internal shopper reports to over 90% rating; highest company rating.