Kristopher Gillapp Email & Phone Number

Minneapolis, Minnesota, United States

• Ensure the safety and comfort of our customers while providing extraordinary customer service, at an altitude of at least 8,000 feet• Provide assistance lifting and stowing luggage into overhead bins and soliciting assistance when needed• Demonstrate the use of safety and emergency equipment and ensure safety requirements are met• Prepare, serve, and sell beverages (including alcohol) and meals• Answer questions and assist customers when needed, particularly those with special needs• Actively seek to ensure customers are safe and comfortable when an aircraft experience delays or hits turbulence• Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed• Make decisions to address issues keeping in line with Delta policies, procedures, and core values• Work both independently and as part of a team to accomplish work tasks• Meet timelines and handle unexpected changes in a time-sensitive and stressful environment

Minneapolis, Minnesota, United States

• Ensure the safety and comfort of customers by providing every customer with the very best serviceon our aircraft following established standards, policies, laws, and regulations.• Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive andprocess payments for purchased items.• Provide customer service assistance such as lifting, transporting, and stowing luggage into overheadbins or storage areas.• Effectively communicate and assist customers’ needs, making public address announcements,performing safety demonstrations, and providing instructions and timely informational updates.• Communicate in writing to complete paperwork and detailed reports regarding incidents anddiscrepancies.

Greater Minneapolis-St. Paul Area

• Provide legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance• Prepare dispatch release forms and collect weather reports from the informational system for Crewmembers and keep all Station Team members apprised of flight and weather information• Coordinate special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning• Operate boarding bridge, coordinate boarding and deplaning Customers

Greater Minneapolis-St. Paul Area

• Provided exceptional service to customers through effective communication and warm and professional attitude• Conducted safety checks, boarding procedure, cabin preparation, filing, airport equipment, and operations checks with efficiency and accuracy• Assisted other team members to achieve the “Blue Way” success

Greater Minneapolis-St. Paul Area

• Under Sun Country’s guidelines and code of conduct, supervised and accommodated team of agents to provide customers and other crew members a safe and satisfying experience• Prepared and submitted required documents in an error-free and fast-paced environment to ensure efficiency and prompt service•Ground security coordinator certified

Greater Minneapolis-St. Paul Area

• Led other team members to embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring in order to ensure customer satisfaction• Authorized necessary commands and assisted customers with travel needs such as answering inquiries, ticketing, checking-in passengers and boarding flights in a fast-paced environment• Evaluated and prepared flights by arranging seat assignments and coordinate special meals and upgrades, performed computer and paperwork tasks

Greater Minneapolis-St. Paul Area

As a Lead CSA, you perform all the duties as the other Customer Service Agents, but you take point and become a go-to for designated shifts for the other CSA's if they have questions or concerns.

Greater Minneapolis-St. Paul Area

Customer Services Agent (CSA) works in a fast-paced environment assisting customers with travel needs, such as answering inquiries, ticketing, checking in passengers, and boarding flights.

Duluth, Minnesota, United States

• Completed store operational requirements by scheduling and assigning employees, followed up on work results; maintained store staff by recruiting, selecting, orienting and training employees• Ensured productivity by coaching, counseling, and disciplining employees along with planning, monitoring and appraising job results, ensured safe working and shopping environment• Identified current and future customer requirements by establishing rapport with potential and actual customers to study service requirements• Ensured availability of merchandise and services by approving contracts; maintaining inventories, also, formulated pricing policies by reviewing merchandising activities, determined additional needed sales promotion, authorized clearance sales and studied trends

Bloomington, Minnesota, United States

• Worked with levers and KPI’s to drive business performance, ensured store meeting or exceeding sales goals through effective sales floor leadership• Maintained the visual operational standards of the store and company at all times, ensured brand standards are met from a merchandise and visual standard perspective• Planed and adjusted schedules, daily agendas to meet business goals, oversaw team’s performance

Fargo, North Dakota, United States

The Assistant Manager supports the Store Manager in the daily operations of the store. The Assistant Manager is responsible for supporting the Store Manager in achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing team.• Provided leadership and guidance to the team of twenty employees to encompass American EagleOutfitter’s core values• Created an environment focused on customer satisfaction, maximum productivity and profitability