Kristopher Guerrero Email & Phone Number

McDonald’s Restaurant Swing Manager November 2015 - Current• Effectively run and manage all aspects of restaurant operations including the drive thru, kitchen, lobby and front counter• Supervise a team of fifteen employees to ensure both excellent customer service and consistent food quality• Train and mentor employees based on McDonald’s training guides. • Investigate and resolve customer concerns to maintain… Show more McDonald’s Restaurant Swing Manager November 2015 - Current• Effectively run and manage all aspects of restaurant operations including the drive thru, kitchen, lobby and front counter• Supervise a team of fifteen employees to ensure both excellent customer service and consistent food quality• Train and mentor employees based on McDonald’s training guides. • Investigate and resolve customer concerns to maintain outstanding customer service standards.McDonald’s Restaurant Crew Trainer January 2012 - September 2015 • Trained new employees to perform specific duties safely and efficiently.• Ensured all standards for food quality, service, speed and cleanliness were met by all employees. • Promoted a positive and cohesive team environment through open communication and promotion of camaraderie. McDonald’s Restaurant Crew Member January 2009 - December 2011• Developed strong communication and interpersonal skills through constant interactions with customers and team members each shift. • Resolved customer concerns to maintain positive brand identity. Learned to use a Point of Sales system efficiently. Show less

Calgary, Canada Area

Home Care Assistant Provided health and personal care to two elderly clients with a team of four people. • Monitored clients’ condition by observing their physical and mental condition, intake and output and exercise. • Maintained a safe environment for the clients by following all prescribed dietary requirements, health standards and procedures.• Recorded client information and communicated clearly to others during shift change of any change or unusual conditions.• Problem… Show more Home Care Assistant Provided health and personal care to two elderly clients with a team of four people. • Monitored clients’ condition by observing their physical and mental condition, intake and output and exercise. • Maintained a safe environment for the clients by following all prescribed dietary requirements, health standards and procedures.• Recorded client information and communicated clearly to others during shift change of any change or unusual conditions.• Problem solved and worked under pressure during critical care situations. Show less

Business Administration And Management, General

High School