• Provide technical support to businesses using Azure Networking Infrastructure products: Virtual Networks, VPN Gateway, ExpressRoute, Load Balancer, Virtual Machines, Azure Firewall, and Azure Rapid Response. • Identifies gaps in the support documentation and updates existing content, authors new content, submits proposed revision requests for public documentation, thus ensuring that the intended audiences have the most up-to-date and easy to consume information. • Mentor and train engineers in case handling, cloud, and computer network troubleshooting.• Proactively seeks opportunities to educate and advise customers on current and future possibilities within their Azure environment.

• Monitor overall progress and execution of technical onboarding for enterprise networks technologies NGFW, AMP for Endpoints, AnyConnect….etc. • Ensure external resources where assigned to customer account to provide services for technologies.• Technical resources for advising and assisting on Technical Onboarding for these products in both production and non-production networks• Assist with Incident/Escalation management of the TAC SRs for faster resolution.• Advised customer on migrations and upgrades of Cisco technologies (ASA, WSA, ESA, NGFW)• Assisted with problems, change management, and service resolution• Provided technical onboarding training in a control setting• Provided recommendations to the customer for improvements based on best practice, documentation, and training materials.• Introduce the customer to new features and assist them with adopting those features• Provide Quarterly Business Reviews to observer and possibly adjust the implementation plan, and review performance measures/analytics.

Worked with large accounts ranging from 10K to 23M in identifying security holes and adjusting firewall configurations to minimize security threatsExtensive troubleshooting (firewalls, IDS/IPS, VPN, MDS, VSX etc.) Assist in running scans and validating/correcting reports for vulnerabilitiesAssisted in auto-sealing implementation in AZURE, AWS, Google platforms System and network configurationsTest and recommend vulnerability software to improve mission capabilities and grow the blue team toolkitSystems, databases and appliancesAnalyzed DDoS attacks, botnets, malwares, and provide mitigation and countermeasure techniques false positives false negativesTroubleshooting with technologies such as site2site VPN, mobile access, DHCP, SSL inspection, DLP, Identity Awareness, ISP redundancy, Threat products, URL filtering & Application Control, VoIP thru Inspection, CLustering, NAT Multi-portal firewall, Logging (SmartReporter, SmartEvent), database updates, light licensingAnalyzing data such as packet captures, debugs Performed detailed investigation of common dynamic routing protocols (OSPF, BGP, EIGRP, RIP)Specialized in configuration and testing of Route Maps and SAM rules for gateway configuration Expert in advanced Cluster XL configuration troubleshooting including upgrade procedure processes Analyzed gateway core files to provide root cause analysis of unexpected process functionality Advanced performance turning experience off overall gateway function and stabilityExperienced in all cloud guard configuration and troubleshooting for newly deployed environments Managed multi domain management server database environments, upgrade and database maintenance

• IOS and priority configuration for equipment• Staging team management, Planning and organizing• Project coordinate with PM and engineers, team leader• Process driving, approving strategies, plan implementation• Maintains client confidence and protects operations by keeping information confidential.• Contributes to team effort by accomplishing related results as needed.

Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical workstation and network systemsCollaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologiesBuilt PCs, installed and configured operating systems and application software, and recommended antivirus and security procedures and toolsPerformed periodic backups as part of the client's business continuity strategyTrained users in equipment and application use

Obtaining Networking and Server Certifications

• Responsible for auditing the work of the insurance verification specialist for accuracy by applying judgments in sampling vs full population quality assurance methods• Approved and rejected insurance verifications for re-work. Provided back up support by claim processing and responding to a customer emails for all functions of the team• Exceeded the daily department goal of 176 insurance verifications and 100% accuracy for 18 months

Processed a daily goal of 150 insurance verifications for Medical, Dental, Vision, Medicare Part A and B services.Notated accounts for prior authorization needs. Performed on average 20 outbound calls to insurance companies for verification that could not be obtained through Emdeon, Availity, Navinet, and commercial online portals.

• Handled high volume on average 80-100 inbound calls including correspondence through email, faxes, and written letters from plan participants, retail pharmacies, doctors, and third parties n prescription benefits, billing, order status, and retail• Utilized the Behavior Analytics Model to ensure appropriate verbal communications