Kristopher Hokanson Email & Phone Number

La Jolla, California, United States

Create and audit daily financial reports for accuracy.Audit daily cash deposits and register totals.Audit housekeeping reports.Charge third party vendors for guest check-ins.Assign rooms to guests and accommodate group and individual requests.Answer guest emails.Create reservations for guests via email, phone, and through third-party vendors.Charge rooms for additional amenities used.Share information with guests on recommended restaurants, sites, and points-of-interest.Create visitor passes and charge for hourly parking.Assist with guest check-ins.

Seattle, Washington, United States

Work with manufacturers, customers, and technical support team to assess customer returns andnotes.Track ongoing issues and test results.Communicate with Engineering team to find solutions to ongoing issues.Provide excellent service in contact with customers and other departments when evaluating returns.Follow up with manufacturers on devices returned for repair.Inspect and test devices received from the manufacturer to ensure devices meet operating standards.Assess new devices to ensure they meet quality standards.Create and update operating and test procedures.Create and update spreadsheets used to track returns, devices being tested, and test results.Assist shipping team with picking and packaging customer orders.

Greater Seattle Area

Provide exceptional customer service to clinical staff fielding questions through multiple channels relating to product technical support, supply orders, and sales inquiries. Proactively ensure customers purchase the correct supplies for the type of device that they own. Advocated for customer quality through rigorous product testing to ensure all products shipped met FDA standards. I document all issues and errors in our problem ticket tracking software, ensure issues are triaged and assigned, and follow up with the assigned party to ensure all issues are resolved in a timely manner. Personally supported over 2,000 customers, both domestic and international, to ensure they are able to successfully use and get value from Precision Biometrics products. Maintain the customer self-service knowledge base; creating content in the form of articles, guides and videos. Process incoming shipments, make sure they are delivered to the correct person, and alert the receiver of their received package. Process outgoing shipments by packaging devices and supplies, adding any necessary documentation, creating the shipping label, and notifying the customer or receiver of the shipment. Create documentation for any new products or features. Create support videos explaining how new features and products worked. Perform sEMG scans on patients by request

Greater Seattle Area

I helped customers in-person and over the phone. I assisted customers in resolving technical issues with their computers, phones, tablets, and TVs. When a device needed to be sent out for repair I would help facilitate the drop-off and pick-up of the device. I kept our log of customer devices waiting to be picked up, including daily reminder calls to customers up to date. I served as the primary Agent who handled shipping computers, tablets, TVs, and other devices out for service as well as receiving the devices when they returned.Issues that I would commonly help resolve were related to basic home networking, questions relating to PC and Apple hardware and software, and issues with cell phones, tablets, and other mobile technology. When needed I would perform HDD and SDD installations and upgrades, installations of Windows, RAM installations and upgrades, and set-up new computers to a client's specifications.