Implemented site procedures and trained new hires in ticket management and troubleshooting methods while acting as the network technical lead. Conducted training events to properly train team members before 24/7 operations began and ensured understanding of proper restoral procedures. Directly supported the DISA Global Network, working in a performance-based environment, providing network routing support through rotating shifts through Cisco and Juniper routers, CSU/DSU, and SONET devices. Implemented, configured, troubleshot connections across a LAN and WAN to restore services, while maintaining a working relationship with the commercial carriers (AT&T, Verizon, CenturyLink, Caprock).

Directly supported the DISA Global Network, working in a performance-based environment, providing network support through rotating shifts through Cisco and Juniper routers, CSU/DSU, and SONET devices. Implemented, configured, and troubleshot connections across LAN and WAN based enterprises to restore services, while maintaining working relationships with the commercial carriers (AT&T, Verizon, CenturyLink, Caprock). Played an integral part in implementing the new procedures in alarm surveillance and response to more proactively troubleshoot outages.

- Led and mentored a team of systems administrators, implementing a highly diverse server and workstation environment across various software and hardware platforms to include Microsoft HyperV, VMWare ESXi 4.0, Solaris 9/10, Microsoft Windows Server 2008/2012, Microsoft Windows XP/7, Dell PowerEdge servers, Sun Microsystems SPARC servers and workstations- Managed operations for up to 40 team members, overseeing the training, maintenance, installation, administration, quality control inspection/testing, and accountability of classified communication/information technology equipment- Performed enterprise level data systems planning and embarkation in a highly expeditionary environment, typically consisting of over 100 user workstations, upwards of 40 servers, and multi-tiered virtual Local Area Network (LAN) infrastructure setup, configuration, operation and security end user workstations in the harsh desert environment-Coordinated with external agencies for LAN/Wide Area Network (WAN) planning and integration, and cyber security/information assurance compliance, providing extensive attention to detail, exercising problem solving abilities due to technical limitations or last minute changes in planning requirements and performing oral communication duties at frequent physical and virtual conferences- Managed physical security and information assurance programs, including accountability and safeguarding of Communication Security (COMSEC) material to include Cryptographic Controlled Items (CCI), and classified documents and media via the Classified Material Control Center (CMCC)- Performed and trained employees on customer service duties, problem solving/troubleshooting, and ensuring a high level of customer satisfaction- Provided guidance/supervision in the accountability and maintenance of over $12 million in communication/information technology assets

Maintained 3 separate networks serving over 600 users that included Unix and Windows Virtual servers running on 10 VMWare based ESXI blades and 141 Windows 7 clients; installed, configured, and managed stand-alone and client-server environments.• Led and supported new network and helpdesk technicians in workstation management and resolution of user trouble tickets; incorporated training both users and junior administrators in troubleshooting, decreasing repeated tickets by 10% and increasing efficiency• Performed initial evaluation of trouble ticket to determine the proper resources to solve network related issues; completed over 260 trouble tickets with 98% customer satisfaction rating• Planned, implemented, and maintained the organization’s standard operating procedures in a network environment; evaluated and resolved clients’ information systems problems, installed hardware and software upgrades that resolved network connectivity• Implemented an Operating System upgrade plan for 11 agencies aboard the installation, supported over 250 workstations in the transference of documentation and user profiles