Kristopher Kibble Email & Phone Number

Stockport, England, United Kingdom

Bolton, England, United Kingdom

Manchester, England, United Kingdom

Manchester

Salford, England, United Kingdom

Wilmslow, England, United Kingdom

United Kingdom

Manchester, United Kingdom

• Reporting into the Change Lead I am responsible for developing new, and enhancing existing reporting solutions across different business areas within the bank.
• Leading the development of simple to medium complexity developments, ensuring that solution design is appropriate and effective for the application and supporting on larger scale developments.
• Maintaining and improving current reports to support the business needs using SAS DI studio, SAS enterprise guide and Microsoft Excel. This includes:o Engaging with internal clients to understand business requirements.
• Presenting and demonstrating technical solutions, issues and risks both internally and to wider stakeholders. This requires building on business knowledge and developing relationships to enhance and maximise the.
• Working across the breadth of banking data, primarily Retail, Corporate & Treasury Risk and understanding interconnectivities between, and downstream dependencies of any developments.
• Supporting the maintenance and improvement of standards across the department for all development and delivery governance, working with the management team where appropriate.

Manchester, United Kingdom

• Responsible for the implementation of debt management proposals as well as creating debt relief for customers in financial hardship. Project lead across new initiatives to improve the business area.
• Created multiple mainframes and tools for advocates within the department to meet and exceed KPIs and prevent potential authentication breaches; o Project managed a new financial support authentication mainframe which.
• Project Manager for a digital process workshop designed to upskill financial support in digital conversations on using online banking and the mobile app – this benefitted the business with lower customer service call.
• Drove innovation using data analysis to identify long-term outstanding customer debt and leading a temporary account suspension project in order to recoup funds; a suspension mainframe was created to monitor these.
• Project lead for a new retention team creating a mainframe in excel to help record customer interaction. The mainframe consisted of customer feedback and innovations and analysed by myself in order to ascertain the.

Manchester, United Kingdom

Banking Customer Service Advocate for the UKs largest mutual business managing client communications to provide a high quality of customer service and sales within a dynamic contact centre.- Working to targets; this includes ensuring a high number of customers migrate to digital and mobile banking and offering additional products on every call. - Top.

Preston

Working as part of a team in a busy contact centre responsible for responding effectively to the diverse needs of each customer and providing a high level of customer service.- First point of contact responding to a wide range of issues related to banking, benefits and pensions and ensuring that issues are brought to a satisfactory conclusion customer.