Kristopher Lee Email & Phone Number

Managed 3 high profile accounts. Including the largest account within Enterprise Imaging. Providing oversight on daily activities, coordinated internal teams and resources, provide best practices and escalation management.• Maintained neutral to promoter scores on NPS reports for customer accounts• Provided project management for implementing changes across customer’s enterprise install base. • Coordinated with Product Analyst to prioritize enhancements and bug fixes

Richmond, British Columbia, Canada

Managed a team of 11 Technical Engineers with eight direct reports with a focus on Installations, upgrades and add-on for the Workflow Intelligence Product line.• Achieved a 96% satisfaction result on customer surveys with a net promoter score of 82%• Maintained over 74% productive utilization of team members will reducing time spend on projects through process and product improvements• On boarded new offshore Technical Engineer team in Manila• Coordinated with Development… Show more Managed a team of 11 Technical Engineers with eight direct reports with a focus on Installations, upgrades and add-on for the Workflow Intelligence Product line.• Achieved a 96% satisfaction result on customer surveys with a net promoter score of 82%• Maintained over 74% productive utilization of team members will reducing time spend on projects through process and product improvements• On boarded new offshore Technical Engineer team in Manila• Coordinated with Development, Sales and Supports teams to prioritize bug fixes and coordinated patching and upgrades.• Created SCRM dashboards in Spotfire to monitor cases metrics• Promoted to Manager January 2021 Show less

Richmond, Bc

Lead a team of 24 Technical Engineers with nine direct reports focusing on New Installs, and Upgrades of the Radiology Product Line.• Created onboarding plan for the creation of a new Manila Office Team• Maintained and created regulated documents: System Installation Documents for existing products and new releases• Worked closely with Development Team for new releases

Richmond, Bc

Supported for frontline team on Upgrades and New Installs of the Radiology Product Line by working on escalated issues, and providing training on new technology• Assisted Tier 2 Manager with day–to–day operations:• Lead weekly team meetings/prepared agenda/kept meetings on topic• Created and improved Tier 2 workflows; Percentage of Completion time tracking, PHI Data Wipe, Knowledge Base Publishing, Salesforce and engaging Support TA.• Active contributor to knowledge… Show more Supported for frontline team on Upgrades and New Installs of the Radiology Product Line by working on escalated issues, and providing training on new technology• Assisted Tier 2 Manager with day–to–day operations:• Lead weekly team meetings/prepared agenda/kept meetings on topic• Created and improved Tier 2 workflows; Percentage of Completion time tracking, PHI Data Wipe, Knowledge Base Publishing, Salesforce and engaging Support TA.• Active contributor to knowledge management• Created framework for new hire / refresher training• Managed and maintained VM environment for testing and training Show less

Richmond Bc Canada

Studied in the CISA program in the Network System Administration optionCisco NetacadMicrosoft ServerRed Hat LinuxComputer/Server Hardware

Surrey

Maintained computers and serviced computersTroubleshot wireless Internet connectivity. Worked with both Macs and PCs. Maintained AV equipmentSet up teleconference equipment (polycom)

Richmond, Bc

From February 2005 till June 2006 I worked as an Associate in the Electrical Department. Then changed positions in June to become an Inventory Management Associate and worked as one till September 2006.

Computer Information Systems Administration

Bachelor Of Science (Bsc), Applied Science