Kristopher Lucio Email & Phone Number
@forcepoint.com
LinkedIn matched
Who is Kristopher Lucio? Overview
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Kristopher Lucio is listed as Order Processor at Forcepoint, a with 26 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at forcepoint.com and a matched LinkedIn profile for Kristopher Lucio.
Kristopher Lucio previously worked as Administrative Assistant at Minuteman Press and Customer Service Supervisor at Seasonal Living. Kristopher Lucio studied at Crockett Highschool.
Email format at Forcepoint
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AeroLeads found 1 current-domain work email signal for Kristopher Lucio. Compare company email patterns before reaching out.
About Kristopher Lucio
• 7+ years of exceptional customer service skills.• More than 3 years of successful experience in the Telecommunicationswith recognized strengths in customer service, provisioning, troubleshooting, CSG, and Escalation • Two years of Team Management experience, Assist 10+ agents Via Chat/Phone support.• Ability to learn new products and set up training programs for employees.• A team player with a strong work ethics able to develop relationships withother departments to produce solutions.
Listed skills include Technical Support, Troubleshooting, Networking, Customer Service, and 12 others.
Kristopher Lucio's current company
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Kristopher Lucio work experience
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Administrative Assistant
Customer Service Supervisor
Csr Teir 3
Customer Service Representative
Responsibilities Handle customer inquiries, complaints, billing questions and payment extension/service requests. De-escalate callers to repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Accomplishments Key Holder for Night/Weekend Shifts Skills Used Demonstrated Written/Verbal Skills Ability to Type 50+WPM Quality Assurance Team- Evaluate condition on returns/defective items for replacement/reimbursement Payment Processing(Netbilling, Amazon Store front, USA-Epay)- Assisted in locating Fraudulent orders, Refunds, Payments for orders exceeding 350, Money orders, and Bank Transfers, Chargeback Requests from(Discover, Amex,Visa, MasterCard Shipping Assistance(Dazzel for USPS,UPS Worldship) - Manually create shipment labels for Returns, Military Mail(APO, FPO,)Customs Forms Returns Department- Assisted in processing incoming packages for Use/damage, Issue refund to customers, Restock Approved items, Inventory Multiline Phone system-Web/Computer based Fax/Copy documents
Technical Support
Responsibilities Demonstrated strong oral and written communication skills, portrayed insightful knowledge of the institution, and was able to accept constructive criticism. Answered inbound calls pertaining to tier 1 Technical support Troubleshooting (Connectivity issues, Email setup, Anti-Virus/Malware support etc.) Offer products/service pertaining to customers specific needs in service. Accomplishments Obtained Tier 3 Status within first 4 Months. Self approval, and Super visional approval for tickets/repairs. Obtained Work at home Status Skills Used Data Entry- 45+ WPM Email client support- Web/ Computer based: Windows Mail, Macmail, Eudora, Thunderbird, Outlook, Outlook express etc. Ability to Multitask in high paced Environment Managed Multichat system with Share capabilities Demonstrated Written/Verbal skills Trouble shooting: Email issues, Connectivity's, Device Management, Anti-virus, Hard drive back-up, Network setup, Modem Setup, Vpn setup etc. Multiline Phones
Kristopher Lucio education
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Crockett Highschool
Frequently asked questions about Kristopher Lucio
Quick answers generated from the profile data available on this page.
What company does Kristopher Lucio work for?
Kristopher Lucio works for Forcepoint.
What is Kristopher Lucio's role at Forcepoint?
Kristopher Lucio is listed as Order Processor at Forcepoint.
What is Kristopher Lucio's email address?
AeroLeads has found 1 work email signal at @forcepoint.com for Kristopher Lucio at Forcepoint.
Where is Kristopher Lucio based?
Kristopher Lucio is based in Austin, Texas, United States while working with Forcepoint.
What companies has Kristopher Lucio worked for?
Kristopher Lucio has worked for Forcepoint, Minuteman Press, Seasonal Living, Time Warner Cable, and Interactive Life Forms Llc.
How can I contact Kristopher Lucio?
You can use AeroLeads to view verified contact signals for Kristopher Lucio at Forcepoint, including work email, phone, and LinkedIn data when available.
What schools did Kristopher Lucio attend?
Kristopher Lucio studied at Crockett Highschool.
What skills is Kristopher Lucio known for?
Kristopher Lucio is listed with skills including Technical Support, Troubleshooting, Networking, Customer Service, Customer Support, Contact Centers, Software Installation, and Vpn.
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