Kristopher Hall Email & Phone Number

Illinois, United States

Illinois, United States

Chicago, Illinois, Us

Nationwide, Us, Us

Information Technology Support Specialist• Monitors Help Desk web site for newly opened Tickets and proactively takes responsibility for Ticket completion as assigned or otherwise available in a timely fashion.• Resolve Level I/II technical support issues for Microsoft Office, Active Directory, Internal and External applications, etc.• Interacts with Users on a daily basis to assist and resolve user problems.• Install and set-up equipment for new hires including laptops, telephones, mobile devices, and more• Works to keep all Help Desk Tickets as current as possible. Closes Tickets in a timely fashion after completion.• Manage set-up and administration of AV equipment.• Works with others in the department to implement Firm Solutions.• Maintains current images on all Firm workstations and assures that all applications are current to Firm Standards.• Ensures that all Firm Security Policies are followed accordingly.• Participates in projects as assigned by the Network Operations Manager or the Chief Information Officer.• Maintains an organized inventory and keeps updated on SharePoint List

Mentor, Ohio, Us

• Respond to, and resolve/manage, all computer/mobile issues at the corporate headquarters• Troubleshoot software/hardware configurations in Active Directory, Windows OS, Mac OS• Work with onsite and remote users to ensure that network access and connectivity needs are met in a timely manner• Provide on-going centralized management of mission critical applications• Complete information technology projects as assigned• Support ancillary technology and business process projects• Perform Administrative functions:o New hire onboarding and employee termination processingo Software purchasing and managemento Asset Managemento Inventory Managemento Vendor Managemento Documentation

Cleveland, Ohio, Us

• Provide remote or in-person technical support to all CCM employees via support ticketing system, inbound phone calls, email, and possibly text for all company systems and software.• Ensure that all support requests are properly input and tracked within the support ticketing system.• Diagnose and Resolve:o Hardware related issues efficiently by troubleshooting configuration and applying driver updates and documenting steps and escalating to other IT teams as necessaryo VPN related issues quickly and efficiently to enable remote staff to connect to corporate network securelyo VoIP related issues quickly and efficiently to ensure end user has access to corporate telephone networko LOS (Encompass, etc.) related issues quickly and efficiently to ensure end user has access to the core loan origination applicationso Document scanning/printing related issues quickly and efficientlyo Connectivity, sign-on, or Windows issues• Actively coordinate with team members and other service support groups to effectively resolve incidents and requests.• Maintain CCM standard SLA response rates for outstanding issues• Perform brief application deployments consistent with organizational needs, as directed by management.• Review and understand standard operating procedures, make recommendations, and assist with making improvements where possible• Support the IT Leadership team in advancing technology initiatives for the benefit of CrossCountry Mortgage• Create and/or follow technical documentation, system documentation, knowledge articles, and self-help references

Westminster, Co, Us

• Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM.• Communicating with customers via inbound/outbound calls, emails, casework, and chats.• Ensure individual and team SLA’s/KPI’s are maintained and on track Clearly and effectively communicate technical concepts, both verbally and in writing, totechnical and non-technical audiences.• Collaborate with senior team members and internal teams to ensure team visibility to ongoing issues• Prioritize inbound cases and requests based on severity and customer impact.• Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities• Collaborate on documentation creation needed for internal cross functional teams.

Westminster, Co, Us

Responsible for screening, referring, diagnosing, and resolving internal inquiries and work requests as they relate to the maintenance and support of personal computers and related systems and software. Troubleshoot, identify, and resolve problems relating to PC’s, Macs, mobile devices, software applications and workstation/network communications interfaces. Respond to support requests from Trimble employees worldwide. Ensure correct employee and problem diagnostic information is entered and maintained in the Help Desk ticketing system "KACE" Annotate and close all assigned call tickets in a comprehensive and timely manner. Resolve user problems individually or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources in a timely and effective manner. Provide assistance to other IS staff as required to resolve any user problems within his/her area of expertise.Ensure that any faults associated with desktop computer systems are resolved as quickly and efficiently as possible with the least disruption for the user. This includes but is not limited to system hardware problems, operating system problems, supported application configurations, and network connectivity issues.Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.Possibility for rotating on call duties.Troubleshooting all hardware used in support of Trimble’s computer user community, with a specific focus on all Dell systems and peripherals, Apple systems, and various mobile phones and tablets. Provide troubleshooting support for specific software applications installed on user equipment. Escalate any unresolved problems to IS management and the appropriate IS support organization.

Cleveland, Ohio, Us

• Provides effective telephone diagnostic evaluation of end-user customer Enterprise Hardware/Software needs.• Documents work in the ITSM tracking tool and utilizes the Knowledge base for troubleshooting and when appropriate, dispatch.• Escalates callers when appropriate; performs problem identification and escalates to appropriate teams/individuals/Leadership based on event to ensure customer's needs are met.• Provides feedback on current Knowledge articles and suggestions for new articles to Service Desk Specialist II, in order to improve the services we provide to our customers• Assist with Clinical calls and incidents during higher than expected call volume, Downtime/System Outages, or as part of a career advancement strategy.

Jaguariuna, Sp, Br

Technical Assistance with Exam4 software, resolve student computer issues, documenting all interactions and tickets.

Englewood, Co, Us

• Assisted over 200 customers a week from runners to cross trainers and weight lifters• Worked in various departments such as team sports and fitness department using personal training knowledge to boost sales quota

Chicago, Il, Us

• Provided swim instruction for customers• Trained clients in mixed martial art fight, sporting events such as marathons, tough madder, Spartan race, basketball games, football games, baseball games and overall general weight loss• Carefully evaluated and created a detail training plan to help achieve customer’s personal training goals

Orlando, Florida, Us

• Cleaned and maintained banquets spaces built for over 750 guess and assured all equipment was operational

Bethesda, Md, Us

• Patrolled hotel grounds and spaces and filed incident reports on a daily activity report• Responded to any guest emergencies in a timely manner and alerted emergency services

Washington, Dc, Us

• Prepared fitness and physical readiness evaluations and performed annual swimming qualifications• Rescued shipmates who have fallen over board and performed life saving procedures when necessary

Information Technology

High School Diploma