Kristopher Martin Email & Phone Number

Assist Microsoft's customers with resolving issues related to implementing Azure virtual networks, security, load balancing, layer 7 and hybrid connectivity scenarios.

Fargo, North Dakota

Assist support engineers with direction on difficult and/or complex cases, assist with training support engineers on new Azure Networking features and help to ensure cases are handled according to procedure.

Fargo, North Dakota

Assist customers with troubleshooting and resolving networking related issues in Azure, handle escalations and complex cases that require additional technical expertise or customer service skills. Assist others with direction on their cases and create documentation to help provide direction for certain situations as well.

Fargo, North Dakota

Providing support for new features for various products. Specializing in support for AKS/Kubernetes and associated technologies Azure Container Instance and Azure Container Registry. Assist others with direction on cases especially those with networking-related issues.

Fargo, North Dakota

Assist customers with troubleshooting Windows networking issues in their environment, handle escalations and assist others with direction on their cases.

Work as part of a team that deploys code changes to servers with various roles through release cycle (DIT,SIT,UAT,Pre-production and Production). Troubleshoot issues on servers that arise as changes are rolled out. Build out new servers with various roles. Update documentation as necessary when processes change.I was selected to be a part of a large project involving migrating our existing portal platform to SharePoint 2013. This involves deploying code builds in development, SIT and UAT environments; troubleshooting issues that arise during deployment as well as working with developers to streamline the deployment process.

Worked as tier 2 of helpdesk operations troubleshooting client/server and security issues for small to medium sized clients. Take on issues escalated from tier 1. Dealt with backup issues for all of our clients.

Assist Microsoft's customers with the planning, deployment, configuration and troubleshooting of Microsoft's SharePoint Server product and its dependent technologies.Selected Contributions:Assist the team in exceeding goals for customer satisfaction by consistently providing excellent support and going above and beyond my job duties to ensure that the customer is satisfied.Take on cases where the customer is currently dissatisfied because they do not have a resolution for their issue and gain the confidence of the customer by resolving their issue in a timely manner.

Assist the Network Administrator with the installation and troubleshooting of computers, printers and networking. This job was a part-time secondary job until 6/2007Selected Contributions:Worked independently to install, configure and troubleshoot computer and network related equipment in five different sites in the Fargo-Moorhead area.

Ensured that all computers in the labs at South High School were in working condition. Installed new educational software on the lab computers. Assist in troubleshooting issues related to computers and networking at South High School. Selected Contributions:Minimized the number of calls made to the helpdesk from South High School by troubleshooting issues that would normally be handled by the helpdesk.Educated coworkers in better computer troubleshooting methods that would enable fewer calls to the helpdesk in the future.

Configure and install Cisco networking equipment. Document changes to the network equipment. Install, configure and troubleshoot computers, printers and network equipment.Selected Contributions:Planned and deployed a fiber backbone from the main office to all the schools in the district using Cisco equipment. Planned what equipment needed to be purchased. Configured and installed that equipment. Ensured equipment was performing as expected.Ensured that all network closets in all buildings contained accurate information as to the models of switches installed as well as correct IP addresses.Configured and installed networking equipment for all closets in two new schools that were built during my internship. Configured and installed Cisco wireless access points in a secure configuration using RADIUS Authentication.