Kristopher Singer Email & Phone Number

Collegeville, Pa, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Responsible for technical integration and engineering & Operations leadership across the spectrum of Hosting Services infrastructure disciplines, including Storage Area Networks, Local Area Networks, Windows and UNIX Infrastructure, Mainframe, and Raised Floor- Led Integrated Project Teams for Mainframe, Windows, UNIX, Storage, Database, SAP, and Raised Floor services across two Lockheed Martin enterprise data centers - Delivered infrastructure to support multiple enterprise applications on time and on budget: SharePoint 2010, LMPeople, MST Common Operating System, SAP HANA, and MyLearning- Hand-picked for Implementation Team to strengthen and maximize the Technical Operations organization based on employee feedback; Conducted strategy sessions and launched org plan- Valley Forge Data Center migration completed on time without significant operational outages- Directed reduction of Change Management cycle times by 2/3 for standard Windows patching- Reduced floored storage capacity from 2.3PB to 1.15PB via Storage Optimization Project- Storage rates reduced by an average of 34% across Tiers 1-3 (from 2011 to 2012)- Reduced Problem Background Investigations (PBIs) in Administrative state by more than 75% and eliminated those more than 3 months old- Incidents lowest in 3+ years; High/Critical 69% fewer, Medium/Low 36% fewer 2013 vs 2012- Eliminated 100+ server decommission backlog; cycle time reduced from 3 months to ~6 weeks - Revised Global Combat Support System-Air Force (GCSS-AF) proposal Basis of Estimates (BOEs); $719M contract win-during debrief, government personnel applauded well-written BOEs

Bethesda, Md, Us

- Combined 8 service areas into 1 with overall responsibility for maintenance releases, 3rd level support, and management of the lab used to develop maintenance releases- Initiated and led project that automated more than 50% of deployment and 20% of testing for infrastructure releases and 75% of deployment and 84% of testing for Portal releases- Instituted new automated customer weekly status reporting; materials prepared in 75% less time- Improved GCSS-AF Deficiency Report tracking and metrics; reduced average DR age to <1 year (from >1.5 years) and number of IF DRs by 50% in 3 months- Managed all aspects (including Earned Value Management) of Continuity of Operations (COOP), Edge Services, Virtualization, and Operating Systems - Led technical engineering sections of COOP Proposal, a $9M task order win - Key contributor to Platform Strategy proposal worth $5M; managed execution after award- Directed AF public web site consolidation; 90% reduction in AF bandwidth- Planned and rolled out NIPRNET Akamai, a top priority for GCSS-AF; customer described as “first step of a major DoD transformation. This puts us on a path of operating a far more reliable infrastructure that should also be an order of magnitude cheaper to operate.”- Led examination of Combat Ammunition System; now using EdgeCaching for 80% of their app- Troubleshot network performance problems; provided solution for Munitions application resulting in 4x faster download rates within hours of notification of the problem - Implemented traffic redirects to secondary site; 150% increase in application performance- Coordinated over 50 changes (caching rules, redirects) to Akamai metadata for GCSS-AF in less than 6 months; not a single outage attributable to metadata changes- Operations lead responsible for directing ops and sustainment of a production environment consisting of over 125 servers and 5 mission critical applications- Received “GCSS-AF Key Contributor of 2005” award

Armonk, New York, Ny, Us

- Developed an integrated re-engineering toolset facilitating parallel consideration of Information Systems/Technology, HR, and infrastructure, as well as project and change management- Scoped, mobilized, and managed projects transforming multiple-site network processes: patch management, remote access (including wireless solutions), and help desk services- Coordinated schedule and program objectives on $800K international database conversion project; managed subcontractor performance against cost/schedule and delivery objectives

Randolph Afb, Tx, Us

HQ AFMC, 1999-2003- Advised AFMC CIO in design of 37 key enterprise-wide IT management processes; managed 5 consultants to transform organization to customer-focused process-centric business- Developed and implemented a strategic plan to benchmark generic, commercial IT processes to be relevant to the organization’s specific needs; mapped processes to org structures - Led in-depth evaluations of 45-location, 150K-user enterprise network to improve security and availability; went from most network vulnerabilities in Air Force to fewest in 6 months- Acted as IT planning director during night shift while deployed to Middle East; provided leadership, planning expertise, and continuity between day and night shifts- Created IT support portion of a $227M foreign military service contract; through risk analysis and policy review, identified unnecessary requirements resulting in 30% savings- Wrote request for service and evaluated proposals for $2.4M nation-wide IT services contract; managed the contract after award, including budgeting and performance evaluation- Cut return to service times in half and unscheduled outages by 40% via automated metrics - Reduced network intrusions by over 50% in less than a year through standard checklists, vulnerability analyses, penetration testing, and detailed analysis of network trafficAFIT, 1998-1999- Published thesis: “An Assessment of Mentoring Functions and Barriers to Mentoring” - Led documentation team for web portal project designed to support 4,300 Air Force officersDover AFB, 1996-1998- Managed 7 project managers overseeing over 60 IT projects worth over $5M - Planned, implemented, and choreographed all aspects of visits, tours, and other programs involving visiting dignitaries including White House, Congress, and State Representatives- Provided IT support to USAF, Army, and NASA; consistently rated best among 10 peer organizations; over 80K takeoffs/landings with no mission delays due to an outage

Certificate Of Special Study, Systems Engineering And Architecting

Ms, Information Resource Management

Bs, Administration Of Justice