• Effective communication with the residents and coworkers allowing the residents to feel more secure and coworkers to feel supported.• Attention to detail was paramount because each resident required person-centered care, which involved catering to the individual's specific needs to ensure safety and good health.• Strong problem-solving and decision-making in a fast-paced and volatile environment. • Identifying and managing threats, issues, and challenges to team and resident safety. • Being adaptable and patient in a dynamic environment, effectively managing resident care needs.• Well-versed in using documentation, technologies, and tools to ensure staff and resident safety • Skilled in managing emergencies and security incidents in a calm and controlled approach, ensuring incidents are resolved quickly to prevent interruptions in productivity.• Committed to ethical standards when managing sensitive data regarding clients' care plans.

• Effective communication with customers responding to queries about products and services.• Ability to think critically in assessing customer needs, ensuring customer safety, and maintaining product availability• Experienced in handling multiple queries and incidents simultaneously while maintaining attention to detail and accuracy.• Committed to maintaining confidentiality and safeguarding customer data against unauthorized access• Quick learner with the ability to understand and utilize company tools, software, and technologies.

- Support for Mac & Windows OS- Level 1 and 2 support for user- AD account reset, create new users in AD- Udate and OS upgrades- Printer drivers and hardware support- iOS support for corperaste users- Manage queue for support in Service Now ticketing system- IMAC task for onboarding and offboarding of users- Jumpcloud MDM administration for users- Windows networking and security troubleshooting

• Calm under pressure and effective in managing urgent incidents, ensuring swift and timely resolution• Strong team player who collaborates effectively with colleagues to resolve complex issues and challenges • Effective Communication with Clients, Legal Guardians, and Service Managers • Patient and empathetic approach to clients when dealing with frustration and confusion.• Investigating Environment for health and safety hazards • Liaising Client with location supervisor or manager • Adept with Microsoft Office suite, documenting interactions, and following behavioral support protocols