Kristopher Sutton Email & Phone Number

Melville, New York, United States

I am a proud member of the proactive servicing team for higher balances.

Hicksville, New York

• Manage past due accounts for a client base of customers.• Provide customers with detailed information regarding their contract obligations.• Quickly and effectively solve customer challenges resulting in a one-call resolution.• Average $13,000 per week in recovery from delinquent clients.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Maintain 97% Quality Assurance levels.• Supervise 6-8 Collection Representatives

Westbury, New York

• Posted payments from insurance company and patients• Imported patient info from the insurance companies• Closed out patient accounts with daily totals of all incoming payments

American retailing company and mattress store chain founded in 1931; of 2009, Sleepy's had over 700 stores and five distribution centers in 11 states in the Northeast and Middle Atlantic, with over 2,900 employees.; Manage high volume workload of incoming telephone calls in a deadline driven environment.* Managed customer service complaints with a demonstrated problem solving ability to diffuse sometimes volatile customer situations with tact and ease* Ability to escalate complaints when necessary* Managed inquiries from customers as to balances in their account(s) and/or and any credits due in order to establish and build strong product relationships and win customer loyalty* Responsible to act as focal point for customers to reschedule and redirect deliveries in a sometimes very short window of opportunity* Possessed strong product knowledge in order to reply to inquiries from customers and internal store operations. This includes the correct channeling of complaints, compliments and company policyDELIVERY ASSISTANCE* Responsible for telephone management from delivery drivers on the road, in the showroom or in the customer's home. * Responsible to manage incoming calls from delivery drivers. Knowledgeable in MapQuest and Google maps.* Responsible for re-directing deliveries when customer is not at home or if product purchased cannot fit into the home of the customer * Responsible to demonstrate a sense of urgency in resolving customer conflict immediately at delivery point if customer is not satisfied for any reason with the product. * Responsible for managing internal tracking system via specific control numbers for product delivery. This allows us to consistently serve our customer base with intelligent, correct and timely delivery information* Responsible for warranty product exchanges when customers receive merchandise not to their satisfaction on day of delivery or within 48 hours of delivery.

Hicksville, Ny

Nationally recognized as one of the largest and fastest-growing security companies, Slomin's also provides the finest home heating and cooling products and services in southern New York and New Jersey.; Responsible for managing incoming and outgoing customer telephone inquiries regarding customer billing issues and service concerns. * Responsible for assisting, advising and troubleshooting customer inquiries with the goal of first call resolution to win customer loyalty.* Responsible for scheduling at home and business security reviews for the purposes of auditing and recommending home/business security precautions and alarm set-ups* Managed collection of past due Accounts Receivables from delinquent customers* Responsible for detailing to customers contractual obligations regarding security transfers and/or security set-up cancellations* Routing of customer calls that require immediate technical reference to ensure alarm system set-ups are in proper working conditionSlomins Mailroom & Email Group * Manage incoming and outgoing email volume with customers inquiring about security services* Manage and satisfy customers' requests and needs without the utilization of a consultant visitation to customer* Mange incoming and inter office mail distribution interacting with all departments in the company* Responsible for weekly mail maintenance, weighing and metering, of all payroll checks* Experience in Four Station Pitney Bowes Flex-Mailer for daily customer invoice distribution

* Responsible for scanning and identifying and recording every parcel received into the Security Delivery System (SDS). * Manage SDS to facilitate a clean and efficient system of recognition to determine who is to receive which package along with time and date. * Knowledge of and experience in operating of EG7G Linescan 122 X-ray machine used to examine all suspicious and/or damaged packages. * Manger incoming mail flow from multiple vendors - Fed Ex, UPS, DHL in addition to private messenger services.

Education record

Education record