Computer Technical Specialist
Current• Performed hardware and software troubleshooting, diagnosing and resolving technical issues for XXnumber of clients• Installed, configured, and maintained computer systems, networks, printers, and other peripherals• Collaborated with team members to develop efficient solutions for complex technical problems• Conducted regular system backups to safeguard data integrity and facilitate disaster recoveryprocedures• Upgraded hardware components such as RAM modules or hard drives to improve system performance• Documented all repairs performed on computers or related devices for future reference purposes• Resolved XX% of technical issues within a short turnaround time ensuring minimal disruption inworkflow• Reduced downtime by XX% through proactive monitoring techniques that identified potential issuesbefore they escalated