Kristopher Walker Email & Phone Number

Oregon, United States

Salem, Oregon, United States

Work as a member of the Western Region Team to provide high level of customer service. Work with customers to develop IP, MPLS, BGP, Multicast (IPTV), Metro-E (L2VPN / L3VPN), Virtualization, DWDM, Wi-Fi, and Security solutions to meet their business and technical requirements. Develop professional relationships with customers and act as a trusted advisor to assist customers in their decision making process regarding technical solutions. Provide updates on technologies and industry solutions focused on Service Providers. Develop Network Diagrams, Scope of Work, and Labor Estimates to present to customers in support of the sales cycle. Act as a customer advocate within CCI Systems to ensure customer satisfaction. Provide feedback and input to management team to improve processes and operations.

Salem, Oregon

Manage a team of Solutions Architects who are responsible for leading custom customer IT infrastructure design work. Manage a team of Account Managers who own the customer relationships, fostering trust between agencies and the State Data Center of Oregon.Work with an innovative group of highly dedicated IT professionals. Extends the value of IT infrastructure through shared and consolidated services to the State of Oregon. Collaborate with executive level IT managers from state agencies. Play an integral role in influencing and recommending technology advancements.

Salem, Oregon

Enterprise Technology Services (ETS) Account Management professionals work as the strategic interface with assigned areas of the Executive Branch of Oregon State Government for the purpose of business – IT strategy development, service management and relationship management.Collaborate with the State of Oregon Executive Branch agencies Chief Information Officers. Work directly with the top IT Infrastructure Architects and Engineers in the State of Oregon. Work on an Account Management team of professional individuals to ensure the efficient operations of statewide computer systems through owning the customer relationship management role.Develop a working knowledge of OSCIO and ETS operational practices and, when appropriate, communicate these to the client in order to increase transparency and client satisfaction.Participate in new ETS service offerings or technologies that may bring value to the client; identify opportunities for cross-utilization of services to increase efficiencies.Be the primary point of contact for client leadership at ETS.Manage regular client CIO, operational and tactical meetings as required to develop and maintain the client relationship.Assist the client to measure service quality by collecting, tracking and reporting on services delivered and other information pertinent to facilitate transparency.Regularly assess strength of the overall client relationship and level of satisfaction, addressing areas of concern.Communicate pertinent information including news, standards, policies and procedures.

Salem, Oregon

Work as part of a team in a dynamic environment, supporting a combination of 3400+ servers, 2300+ routers/switches, and 1100+ wireless access points, which provide business functionality to several state agencies across the state of Oregon. Responsible for troubleshooting service disruptions to restore service for issues. Primary focus is on supporting network connectivity (both local area networks and wide area networks), and servers running the Windows operating systems. Act as a resource on the team to provide technical instruction and guidance as well as a point of escalation. Responsible for creating, reviewing, and updating processes and documentation to improve operations and provide superior customer service. Act as liaison between the Service Operations team and other technical teams to ensure cooperation and follow through. Provide recommendations to management on ways to improve operations specifically towards the goals of meeting Service Level Agreements and providing excellent customer service.

Portland, Oregon Area

Work as a member of the Western Region Team to provide high level of customer service. Work with customers to develop IP, MPLS, BGP, Multicast (IPTV), Metro-E (L2VPN / L3VPN), Virtualization, DWDM, Wi-Fi, and Security solutions for clients to meet their business and technical requirements. Develop professional relationships with customers and act as a trusted advisor to assist customers in their decision making process regarding technical solutions. Provide product updates on Cisco, CCI, and industry solutions focused on the Service Provider vertical such as Cisco Aggregation Services Routers, Cisco ONS/NCS Optical Platforms, Cisco Security Proeducts, CCI Managed Services, and a variety of network protocols and architectures including OSPF, BGP, MPLS, etc. Develop Bill of Materials, Network Diagrams, Scopes of Work, and Labor Estimates to present to customers in support of the sales cycle. Act as a customer advocate within CCI Systems to ensure customer satisfaction. Provide feedback and input to management team to improve processes and operations.

Salem, Oregon

Work as a member of a team to deliver technology services to agencies all across the state of Oregon. Design, configure, and deploy switches, routers, and wireless solutions as part of a state-wide, highly complex Cisco-powered MPLS network. Manage work-load to meet deadlines. Provide a high level of customer support and manage relationship with our customer agencies.

Salem, Oregon

Responsible for managing all aspects of an operation to support phone systems for the State of Oregon. Monitor Key Performance Indicators with regards to contractual Service Level Agreements. Work with Technical Manager to ensure technical team is performing at a high level. Manage team of dispatchers to ensure customers receive a high level of service. Review and improve processes to improve overall performance of operation. Manage customer relationships and coordinate efforts between several different companies to meet customer's needs.

Salem, Oregon

Started this company to open Blue Element Scuba & Adventure Center, a small diving retail & training business. Responsible for every aspect of the corporation, including finance and budgeting, short and long-term goals, marketing, technology, process and policy creation and documentation, customer service, vendor and manufacturer selection and relationship development, as well as daily tasks associated with running a small scuba retail store.

Bloomington, Indiana Area

Coordinate the work of the Residential Data Services staff including managing projects, evaluating direct reports, and authorizing vacations and personal days. Monitor and maintain the server and network infrastructure. Work with staff to ensure all customer service level agreements are met. Respond to network disruptions in a timely manner, troubleshoot problems in the network and server infrastructure, and affect appropriate repairs. Assist with long term strategic decision making. Provide recommendations to Network Operations Manager regarding the future direction of information technology. Prioritize ideas for new services. Monitor trends and product developments in information technology. Test and evaluate technology for effectiveness, efficiency, reliability, and security. Provide recommendations to Network Operations Manager regarding the future direction of residential data services. Develop, document, and implement standard operating procedures for existing and new systems. Gather and monitor metrics related to work load of direct reports and Technical Support Department. Work with Technical Support Supervisor to maintain appropriate staffing levels and ensure standards of service are being met.

Bloomington, Indiana Area

Responsible for all network elements necessary to support a regional ISP’s operation providing DSL, Dial-Up, T1, Metro Ethernet, CWDM, Wireless and Web Hosting services. Responsible for installation and configuration of DSLAMs utilizing T1, T1 IMA, DS-3, OC-3, and OC-12 uplinks. Responsible for the research, design, installation, and troubleshooting of complex IP networks running HSRP, RIP, EIGRP, OSPF, and BGP. Responsible for securing network devices and resources. Responsible for installation, testing, and establishing baseline metrics at client sites. Responsible for coordinating support with outside plant personnel and Tier 1 and 2 support groups. Responsible for supervising Tier 2 support staff. Act as secondary systems administrator to assist in support of Solaris, FreeBSD, and Windows 2000 servers. Provide training and materials to other members of the NOC and Support Staff regarding the DSL network and fiber optic core. -- Led project to completely overhaul our corporate LAN/WAN connecting multiple sites across southern Indiana using fiber optics-- Configured and implemented network monitoring solutions on Solaris hardware providing round-the-clock alarm monitoring and notification services using Big Brother software package in conjunction with MRTG graphing functions.-- Assisted in the initial design, installation, and roll-out of 3.5 million dollar DSL service offering on Cisco hardware leveraging a Fujitsu ATM over Sonet core.-- Implemented redundant capabilities in the DSL network by designing and deploying a second site with capacity to support 12,000 DSL subscribers.-- Designed and implemented custom solutions for business customers utilizing a variety of technologies such as CWDM, Metro Ethernet, Long Range Ethernet, and ADSL.-- Researched and evaluated new technologies and potential service offerings such as Voice and Video Services over IP and made recommendations to the Board of Directors.

Bloomington, Indiana Area

Responsible for installing and maintaining Citrix, Windows, and Novell servers and clients in 50+ client IP network. Responsible for troubleshooting and supporting client PC’s as well as network and server issues.-- Installed a $350,000 video-conference system connecting six remote locations throughout Southern Indiana.-- Reduced support costs by standardizing on Dell hardware.-- Completed migration from legacy 100VG network to 100BaseT.-- Completed Y2K project ensuring all clients, servers, and network devices were updated and Y2K compliant.

Ellettsville, Indiana

Responsible for ensuring the AS/400 system was backed up nightly. Responsible for monitoring the status of nightly jobs and recording all system activities. Required to keep precise records of all jobs run and the times they were started and completed.

Certificate, Management And Supervisory Institute

Training focused on all aspects of management and supervision including how to improve communication, coaching styles, managing conflict.

Bachelor Of Arts, Double Major, Psychology And Political Science

Education record