As the founder of York Studio, I lead a team dedicated to revolutionizing business processes through AI and automation. We specialize in custom AI-driven solutions tailored to each client’s needs, focusing on:• Intelligent Customer Support: Implementing AI chatbots and virtual assistants to provide 24/7 support, improve response times, and enhance customer satisfaction.• Workflow Automation: Using machine learning and robotic process automation to streamline repetitive tasks, reduce operational costs, and increase productivity.• Predictive Analytics: Leveraging AI to analyze historical data, forecast trends, and provide actionable insights for data-driven decision-making.• Integration of AI Technologies: Ensuring seamless integration of AI tools with existing systems for smooth workflow transitions and minimal disruption to business operations.My role includes consulting with clients, defining project scope, designing AI-driven workflows, and leading the end-to-end deployment of automation solutions. By focusing on scalable, user-centric designs, York Studio helps companies achieve meaningful, sustainable growth through technology.

As a Freelance MIS Implementation Manager, I manage the deployment of Management Information Systems and CRM solutions with a strong emphasis on automation and data integration. I have developed expertise in:• Automating Data-Driven Processes: Streamlining MIS and CRM operations using automation tools, allowing organizations to reduce manual input, minimize errors, and make real-time updates across systems.• Integrating Predictive Capabilities: Where applicable, embedding AI analytics tools within CRM solutions to help clients identify patterns, forecast customer behavior, and improve targeting strategies. • Optimizing Workflow with AI: Creating custom, automated workflows that enable seamless data sharing between departments, providing faster access to insights and reducing turnaround time on projects.Through these experiences, I have become proficient in leveraging AI and machine learning models to enhance CRM and MIS capabilities, aligning these solutions with broader business objectives to ensure measurable, impactful results.

In my role as Team Lead for HP’s 3D remote support project, I gained hands-on experience in data-driven team management and process optimization using analytics. My responsibilities included:• Data-Driven Decision-Making: Utilizing data analytics and insights to track team performance, identify areas for improvement, and refine workflows based on predictive KPIs.• Implementing automated reporting and feedback systems to improve response times and quality in remote support.• Proactive Problem Solving: Using data trends and insights to anticipate common customer issues and proactively address them, enhancing customer satisfaction and operational efficiency.This role deepened my understanding of how automation can enhance team performance, streamline remote support processes, and create predictive maintenance plans to reduce downtime and improve customer experience.I utilized data analytics tools to track team performance and proactively seek out new ways to optimize their processes. Every day, I conducted insightful briefings to keep my team informed of current situations and priorities, while regularly presenting my team's performance reviews to higher management personnel with confidence.

In my role as a remote support engineer for HP's cutting-edge manufacturing 3D printers, I was responsible for providing expert technical support to the American market. My day-to-day duties involved analyzing and diagnosing complex issues with the printers, and designing effective action plans that would successfully resolve these challenges.To excel in this fast-paced environment, I had to be highly organized, with a razor-sharp attention to detail. I understood that prompt and precise communication was the key to ensuring complete customer satisfaction, and I consistently went above and beyond to deliver exceptional service to every client. Through my unwavering commitment to excellence, I earned a reputation as a trusted advisor and expert problem-solver in the field of 3D printing technology.

As an intelligence analyst, I was tasked to protect UK national security andeconomic well-being, as well as to detect and prevent serious organised crime.Working to government requirements and priorities, I was involved in providing support to military operations and law enforcement, detecting and preventing the proliferation of weapons, espionage and counter-terrorism.

As the Assistant Manager at a busy William Hill branch, I played a crucial role in daily operations, customer service, and strategic planning. My responsibilities were multi-faceted, allowing me to gain a well-rounded skill set in management, team leadership, and business operations