Kristopher Young

Kristopher Young Email and Phone Number

Senior Consultant Insights Delivery for Customer Experience @ Travelers
new york, new york, united states
Kristopher Young's Location
Manassas, Virginia, United States, United States
Kristopher Young's Contact Details

Kristopher Young work email

Kristopher Young personal email

n/a

Kristopher Young phone numbers

About Kristopher Young

For the past 3 years, I have been a part of the Enterprise Customer Experience team at Travelers Insurance. In my role as associate data engineer I lead the team’s text analytics work and dashboard creation to transform our customer feedback into actionable insights for various stakeholders across Travelers’ many business units.

Kristopher Young's Current Company Details
Travelers

Travelers

View
Senior Consultant Insights Delivery for Customer Experience
new york, new york, united states
Website:
travelers.com
Employees:
33624
Kristopher Young Work Experience Details
  • Travelers
    Senior Consultant Insights Delivery
    Travelers Apr 2019 - Present
  • Travelers
    Associate Data Analytics Engineer For Customer Experience
    Travelers Apr 2019 - Present
    Hartford, Connecticut
    Dashboarding/Data Visualization Experience▪ Developed company-wide voice of customer dashboard theme and documentation utilizing Travelers brand guidelines to effectively display survey and closed loop customer feedback in a meaningful way for cross-functional teams across the company.▪ Built over 250 dashboards within Qualtrics for business partners.▪ Led the review and update of key customer relationship and journey touchpoint dashboards that are used regularly in the CX transformation work.▪ Developed a text analytics dashboard template that was used across multiple programs to provide novel insights from open-end customer feedback.Text Analytics Experience▪ Developed multiple text analytics models in collaboration with CX managers from other business areas.▪ Designed a custom automation to pull text analytics data from Clarabridge to an in-house database to enable analysis from multiple departments.▪ Managed vendor relationship with Clarabridge.Customer Experience▪ Collaborated on Survey and Dashboard design to ensure all necessary data was being captured and included in relevant analytical processes.▪ Designed text analytics models centered around the Customer Experience Journey.▪ Completed Travelers Insurance Customer Journey Enablement Program through MIT Sloan School of Management.▪ Led key integrations of new tools to gather and analyze social media and app store review data.
  • Booz Allen Hamilton
    Senior Consultant
    Booz Allen Hamilton Jun 2016 - Mar 2019
    Washington, District Of Columbia
    Enterprise Planning Experience Led the annual development of the FAA Weather and Human Factors roadmaps to plan out future system and infrastructure enhancements and investments to modernize the NAS. Facilitated collaboration between FAA stakeholders and other contractors to provide the best level of support for my clients. Led the annual review of FAA research activities to ensure an accurate record of all funded research and that those research activities supported strategic FAA objectives.Enterprise Analysis Experience Performed an analysis between FAA’s Research and Development Activities and Project Level Agreement (PLA) Milestones to explore new linkages between data artifacts to help the agency better understand how their research helps to improve the NAS. Conducted an annual review of the operational readiness and feasibility of the FAA’s Operational Improvement Increments to plan and prioritize future work. Forecasted FAA investment plans to give a budget realistic plan for the next 15 years of projects, to help in shape the future of the NAS. Presented analysis and recommendations to FAA Leadership.Data Analytics Experience Manipulated NAS system wide information management (SWIM) data using Elasticsearch into an easily digestible Kibana dashboard.
  • University Program Board
    Finance Director
    University Program Board Aug 2015 - May 2016
    Harrisonburg, Virginia
    Creating and managing a budget of more than $300,000Supervised the finance team Served as a leader for about 150 students

Kristopher Young Skills

Microsoft Office Customer Service Management Microsoft Excel Microsoft Word Leadership Powerpoint Research Public Speaking Project Management Event Planning Teamwork Time Management Communication Event Management

Kristopher Young Education Details

Frequently Asked Questions about Kristopher Young

What company does Kristopher Young work for?

Kristopher Young works for Travelers

What is Kristopher Young's role at the current company?

Kristopher Young's current role is Senior Consultant Insights Delivery for Customer Experience.

What is Kristopher Young's email address?

Kristopher Young's email address is yo****@****jmu.edu

What is Kristopher Young's direct phone number?

Kristopher Young's direct phone number is +170378*****

What schools did Kristopher Young attend?

Kristopher Young attended George Mason University, James Madison University.

What skills is Kristopher Young known for?

Kristopher Young has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Powerpoint, Research, Public Speaking, Project Management, Event Planning, Teamwork.

Who are Kristopher Young's colleagues?

Kristopher Young's colleagues are Model Toyin, Igor Arkhangelskiy, Nicole M. Love, John Lehan, Virginia Sanidad, Jason Harsley, Nina Turner.

Not the Kristopher Young you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.