- Established effective communication channels with vendors to address printer-related issues promptly, ensuring minimal disruptions to daily operations.- Proficiently troubleshooted and resolved technical issues, promptly reporting critical incidents through the appropriate channel for swift resolution, resulting in improved system uptime and productivity.- Spearheaded a hospital-wide computer upgrade project, overseeing the transition from VDI environment to physical Windows 10 machines, coordinating with cross-functional teams, and ensuring a seamless transition, enhancing system performance and security.- Assumed responsibility for sorting through incoming orders, meticulously verifying the accuracy of devices and liaising with vendors to rectify discrepancies, reducing errors and streamlining procurement processes.- Managed and maintained a comprehensive inventory of supplies, including printer toner, keyboards, mice, and spare computers/laptops ensuring uninterrupted workflow and equipment availability.

- Collaborated seamlessly with professionals across diverse industries, including dental, medical, and pharmaceutical sectors, to deliver tailored technical support and innovative IT solutions, ensuring optimal functionality and efficiency within their respective environments.- Proficiently conducted cabling operations, encompassing the design, installation, and routing of Ethernet and BNC cables, enhancing connectivity for workstations and camera systems, and contributing to the seamless flow of data and information.- Demonstrated expertise in diagnosing and resolving hardware and software issues related to specialized business applications, including but not limited to Eaglesoft, Dentrix, Dexis, EMDs, Orthotrac, Prophecy, Win RX, and others. Swiftly addressed technical challenges to minimize downtime and maximize productivity.

- Gained proficiency in utilizing WINRX and POS programs, effectively managing patient information and point-of-sale transactions, ensuring accuracy and compliance with pharmacy standards.- Conducted rudimentary troubleshooting of peripheral devices such as printers, scanners, scan guns, and Epson receipt printers, promptly resolving technical issues to maintain operational efficiency. - Collaborated with the vendor to troubleshoot and resolve technical challenges via remote support, ensuring the seamless operation of critical pharmacy systems and minimizing disruptions.- Demonstrated excellent customer service skills by interacting with customers, addressing inquiries, and providing assistance in a courteous and professional manner, contributing to a positive customer experience.