Kristopher Bass Email & Phone Number

Forsyth Medical Center

Winston-Salem, Nc

• Coach/train 25 employees on following departmental procedures, such as authentication protocol, troubleshooting, document retrieval • Took initiate to ask for additional responsibilities: customer call outs, project work, handle sensitive customer issues, in effort to take specific responsibility off Team Lead and Managers • Troubleshoot check scanners, PC issues, connectivity, permission and active directory issues • Demonstrate proactive approach in testing new software before deployment and engage in quality assurance, focus on error prevention when collaborating with software team • Successfully handle fraud cases; monitor RSA SecurID token activity through IP monitoring. Immediately lockout any hijacked User IDs/tokens• Vulnerability assessments; advise customer to set-up fraud prevention measure to thwart fraudulent attacks on account• Rank first in availability and call production; awarded “Key Contributor Award” 2011 Q2• Function as liaison between client and bank operations, sales officers, vendors and relationship managers• Perform root cause analysis on customer need• Rated 10 out of 10 for teamwork and customer satisfaction; consistently earn high scores • Create training documents and troubleshooting procedures • Handle deposits which did not post correctly and promptly resolve credit to customer • Proven ability to resolve difficult situations, able to turn a tense client into a pleased one• Excellent communication skills, providing critical updates to management• Prioritize critical tasks, work effectively on numerous issues simultaneously

Greenville, North Carolina Area

• Troubleshot desktop, laptop, peripheral hardware, software, operating systems, network issues• Thoroughly tested, implemented, maintained and controlled PC/LAN systems• Administered upgrades, software deployments, installations, repairs and preventive maintenance; facilitated move/add/change requests• Tested wireless LAN connections for remote clients and documented procedure • Provided training and technical assistance to end users

Greenville, North Carolina Area

• Enhanced application design through testing and end-user feedback

Master Of Business Administration (Mba)

Continuing Educaton, Physician Assistant School Prerequisites, 3.7

Management Information Systems, Business

Activities and Societies: The National Society of Collegiate Scholars Association of Information Technology ProfessionalsSystem.