Oversee company operations, system infrastructure, and application development. Focused on constantly streamlining systems and operations to allow my company and our clients to do more with less resources.

Over the years, I have worked on several different independent projects, bringing my expertise to other fields outside the insurance industry. I have the most experience developing new applications through Microsoft Access and have a thorough knowledge and enjoyment of VBA, which allows me to bring greater functionality and usability to the Microsoft Office Suite that my clients have always appreciated. More and more, I am developing web based solutions via PHP/MySQL with an AJAX rich front… Show more Over the years, I have worked on several different independent projects, bringing my expertise to other fields outside the insurance industry. I have the most experience developing new applications through Microsoft Access and have a thorough knowledge and enjoyment of VBA, which allows me to bring greater functionality and usability to the Microsoft Office Suite that my clients have always appreciated. More and more, I am developing web based solutions via PHP/MySQL with an AJAX rich front end. Show less

• Designed, implemented, and maintained an Access application integral to everyday operations.• Interfaced with a MySQL database, pushing data up to various web reports. • Designed web pages as necessary utilizing HTML and Javascript. • Researched and implemented a paperless solution to housing and managing documents and faxes.

• Coordinated the implementation and maintenance of applications within three first response call centers. • Worked with office manager to analyze call center data and create appropriate business propositions. • Directed a team of individuals responsible for access databases designed to streamline day to day operation and automate redundant processes.• Assisted other supervisors in managing workflow.• Supervised a unit of call center representatives and assisted in their… Show more • Coordinated the implementation and maintenance of applications within three first response call centers. • Worked with office manager to analyze call center data and create appropriate business propositions. • Directed a team of individuals responsible for access databases designed to streamline day to day operation and automate redundant processes.• Assisted other supervisors in managing workflow.• Supervised a unit of call center representatives and assisted in their training and development.• Developed electronic resources to streamline duties within the unit.• Displayed excellent customer service skills and technical aptitude. Show less