•Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.•Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.•Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.•Maintains quality service by establishing and enforcing organization standards.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.•Contributes to team effort by accomplishing related results as needed

Making software available to appropriate usersInstalling and testing new softwareEnsuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stationsDistributing files as required for staff useReceiving and setting up hardware.Diagnosing and troubleshooting hardware failuresChecking new computer equipment and installing as expectedLiaising with external support agencies to resolve faults speedilyLiaising with the designated personnel responsible for keeping the inventoryMaintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboardsMaintaining wired and wireless networks, desktop and server computersProviding technical support for hardware and software issues in the office

Solicited new business to business relationships for Superior Moving & Storage throughout the Kansas City metro area. Prepared sales proposals for prospects and called on current customer base. Oversaw the entire sales cycle; handled client inquiries and diffused challenging situations. Learned to empathize with customer concerns to help build strong relationships through a consultative approach to problem solving.Charged with growing the Superior Moving & Storage brand in the Kansas City business environment by cold calling and networking.Excelled in opening relationships with profitable accounts previously closed to the business.Performed networking and relationship building activities on a daily basis. Served on the Program Committee with the International Facilities Management Association.Generated over $200,000 in new business the first year.Entrusted to train and develop sales staff and other members of the organization based on performance and background.Promoted from sales position to Director of Sales.

Solicited new business for UPS throughout the Kansas City metro area. Prepared sales proposals for prospects and called on current customer base. Oversaw the account management cycle end-to-end. Handled client inquiries and diffused challenging situations. Learned how to empathize with customer concerns to help build strong relationships through a consultative approach to problem solving.Charged with growing and maintaining a territory plan of over 1,000 accounts with over $5,000,000 in annual revenue. Typical account sizes ranged from $10,000 to $250,000 annual spend.Through new business growth and taking revenue share from top competitors within current customer base was able to increase territory volume and revenue growth gains by 50% over previous years gains.Maintained an accurate pipeline and forecast via CRM system and internal forecasting tools.Out of 79 participants one of only two individuals recognized for advanced achievement while attending over 160 hours of account management development training.Utilized the UPS Earn and Learn program to pay for college courses while working nights and attending school during the day.

Managed a retail sales store.Mentored sales staff of 10 sales representatives to meet and exceed sales goals.

Managed a corporately owned AT&T Wireless retail store. Charged with driving sales and customer service supervision for a team of 6 to 8 sales representatives.