Assumed ownership over service, operations, warehouse and logistics teams productivity and managed workflow's to meetor exceed quality service level agreements and goals.Resolved associate, logistical, and service issues.Developed and maintained client relationships and earned a reputation for exceeding service goals.Managed workflow to exceed quality service goals and increased productivityDeveloped less experienced staff into successful leaders with hands-on management style.Boosted management team success with strategic plans based on detailed analyses of current operations and incorporationof forward-thinking approaches.Improved employee morale, knowledge, and job commitment by maintaining positive, collaborative and fun environment.

Manage a team of 15 - 20 employees in the Customer Care Center, Escalation point for Sales Reps and Customers, Time Entry, Accountability, Data Integrity....

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods ofengagement.Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems whilelowering cost by 33%.Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and seniormanagement positions.Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organizationand employees.Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflow's.Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and the overall team.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods ofengagement.Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems whilelowering cost.Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and seniormanagement positions.Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organizationand employees.Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflow's.Considered each team member's unique talents when assigning tasks and projects to maximize success for employees andoverall team.

Manage 25 technicians & Supervise the day to day activities in the Northwest Customer Care Center. Work daily on achieving parts budget and improving moral amongst the team. Provide the most excellent Service for our customers at any cost. Watch our company grow.

Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Assisting customers day-to-day manage networks and Multi-function devices connected to said networks, in variousorganizations from small to very large and work with end users, IT professionals, sales and service support to make each andevery installation a successful and enjoyable experience for everyone involved.Supported users with technical troubleshooting and software updates while traveling more than 75% of the workday.Tested, maintained, and monitored computer programs and systems, including coordinating installation of computerprograms and systems.