Quality Assurance• Responsible for all quality assurance in company.• Built test cases from requirements or documentation when available; from discussions with developments and architects when not.• Created Test Report templates for customer-facing test documentation.• Designed, implemented, maintained and expanded a pytest/Selenium frameworks for testing GUI and command-line code. These results would go into customer-facing reports to demonstrate software quality.• Created Jira templates for bug reports, including a presentation that described the sections, the importance and content of each section, and examples of good and bad bug reporting.• Created presentations describing test framework API for other testers to allow for hand-off of frameworks for maintenance and further development.Leadership• Led of team consisting of 1-3 testers.• Mentored new hires and team members.• Created Jira templates for work that included high-level description, specific details, expected outcomes.• Monitored team member performance.• Built relationships with developers to work with them regarding bug reports, workloads, new features, etc.Customer Engagement• Owned Zendesk customer service portal, including ticket reporting.• Reviewing customer-facing documentation for technical correctness, consistency with other documentation, and editorial content.• Created process for dealing with customer tickets to streamline customer interactions. • Took ownership of a major customer relationship, including being point man for inquiries, reviewing customer bugs and reproducing them, working with internal project management to determine internal prioritization of issues, reporting status to customer during weekly meetings, etc.Technical Expertise• Authored internal papers involving validation of machine learning models

I worked as a test engineer in several teams across several projects. My duties were varied and included at one time or another:* ownership of several test cases to run, update, and report* being subject matter expert for inter-networking, routing protocols, satellite communications, Linux administration, and automation scripting.* designing, implementing, and maintaining a test network using both Linux and Windows on virtual machines that integrates with production equipment used by multiple teams* extending the test network with Bash, Python, Robot Framework, and other UNIX-based scripts and tools* using network tools like Wireshark, IXIA, and CORE to debug and test network equipment* providing technical support and guidance to my team, management, and customers* sent out on multi-week field trials with customers to advise, configure, troubleshoot, and test our solutions in real-world applications* analysis of overnight runs of data to find and quantify issues * developed scripts in R and gnuplot to provide visualization of large amounts of data for internal and customer-facing presentations* influenced system-level design changes and improvements* creating training packages and educating team-mates, new hires, and co-workers in other teams

Duties Included:• Identifying stakeholders and their impacts for multi-million dollar projects• Gathering and validating requirements, including analysis on what core requirements are instead of what the stakeholder “wants”• Following requirements to solution and execution phases for traceability• Creating statements of work and business analysis strategies• Gathering, vetting, and analyzing large volumes of data.• Building relationships with stakeholders in business and in IS across multiple levels of responsibilities• Quickly adapting to highly complex and technical situations spanning a wide IS spectrum• Managing responsibilities across several widely disparate projects• Training new business analysts• Identifying gaps in both analysis and projects and mitigating them• Creating and following up on documentation used to provide solutions in the IS space• Creating, maintaining and updating documentation templates to meet the needs of customersProjects (and Costs) at a Glance:• TelePresense ($2 million)• Network Security Segregation ($2 million)• SAP Upgrade ($4.5 million)• Corporate-wide Infrastructure Consolidation (around $5 million)• NERC Compliance (under $500,000)• Logging Infrastructure Upgrade (under $500,000)• Data Center Move ($2.2 million)

Duties Included:• Interviewing high-access users on computer usage specifics• Owning the Developer process for Oilsands during the GI-NG process• Assisting developer users on a transition between desktop environments• Creating and maintaining an Access 2007 database of developers, applications, unlocked machines, and developer progress• Providing and moving users from developer access to standard privileges with little to no hassle• Providing leadership and process requirements for Test Coordinators• Working across multiple teams to determine processes, responsibilities, and direction• Maintaining lab machines running Windows Vista• Assisting users with Vista usage and compliance testing• Organizing lab equipment usage• Generating test reports• Following through with application failures with the users, management, and vendors

Duties Included:• Testing hardware and software compatibility of subsystem units after installed into a cellular system and network• Maintaining UNIX machines, lab scripts, and basic lab maintenance• Installing operations and control software on to a UNIX system• Creating, updating, and otherwise maintaining test documentation• Generating test reports• Helping troubleshoot and debug cellular network issues

Duties Included (System Test Architect):• Creating overall test plans for an entire feature over several unique network elements for an entire cellular telecommunications network• Using basic project management skills such as project planning, determining equipment allocation, team impacts, and manpower estimations• Working with system and box test teams to determine test responsibilities and test scope across teams• Becoming a point of expertise of specific network elements and features• Working closely with team-mates, developers, and system architects during planning phases• Presenting plans formally to managementDuties Included (Box Test Engineer):Duties Included:• Creating test plans and cases based off requirements for specific elements in a cellular telecommunications network as well as the entire network• Executing test cases including finding and logging defects• Supporting development teams in their creation and debugging needs• Verifying, maintaining, and debugging several test sites, including a cellular base station equipment, UNIX workstations, test scripts, etc.• Re-creating real world defects in a test environment to help identify the root cause of a defect, and to verify that the defect has been resolved.• Interfacing with developers to discuss test plans, test cases, and defects• Running unplanned and ad-hoc test cases as needed due to changing requirements, defects, or tester's prerogative• Regression testing to ensure new features are backwards compatible• Presenting results to team members and management• Worked with in-house simulators and test automation software