Contact Center Representative
CurrentResponsible for expediting utility locating requests for homeowners, contractors, municipalities, and utilities submitted via phone and online portal. Facilitate the public utility locating process to increase worker and public safety, prevent damage to underground and overhead facilities, protect the environment, and help ensure continuity of utility and communication services for the state of Wisconsin. Use proprietary mapping and measuring software to identify utilities and articulate marking specifications for use by both project managers and field locators. Enhance collaboration between project teams and utility locators by providing accurate site mapping, concise marking instructions and consistent documentation of specifications to ensure worksite safety for residential, commercial, and municipal projects. Manage the locating request process for ad hoc projects as well as for construction planning and worksite emergencies.