Kristopher Jordan Email & Phone Number

United States

North Carolina, United States

E-commerce professional driving website traffic, increasing sales, and improving customer retention. Skilled in implementing promotional campaigns, managing inventory levels, and optimizing search engine rankings. Proven track record in achieving significant improvements in website performance metrics, vendor relationships, and customer satisfaction.Optimized search engine rankings by implementing SEO best practices, resulting in a 45% increase in organic search traffic and a 35% increase in website visibility.Created and managed content for the website, including product descriptions and blog posts, resulting in a 20% increase in website engagement and a 25% increase in organic search traffic.

Fenton, Missouri, United States

Responsible for handling inbound customer service calls regarding the rewards program for Marriott & IHG Hotels. Processed RMA's on returned merchandise. Handled and documented the end-to-end process of customer orders, ensuring accuracy and timely delivery.Collaborated with logistics and warehouse teams to optimize order fulfillment processes.Troubleshooting Technical SupportDiagnosed and troubleshooted technical issues reported by customers via various channels (phone, email, chat).Identified and escalated more complex technical issues to higher-tier support and specialized teams.Provided detailed information for efficient escalation.Communicate technical information clearly and understandably to non-technical customers.Documented troubleshooting steps and resolutions for common issues.

Kennesaw, Georgia, United States

Conducted comprehensive audits of criminal records, driving records, credit reports, and education credentials; ensured 100% accuracy and compliance with industry regulations to mitigate legal risks and maintain organizational integrity.Verified employment history, including contacting previous employers to confirm job titles, dates of employment, and performance.Utilized various online databases and resources to gather information and perform thorough checks.Analyzed data collected during background checks, identifying discrepancies, inconsistencies, or potential red flags.Prepared detailed reports summarizing findings and recommendations for clients and internal stakeholders.Communicated effectively with clients and applicants, addressing inquiries and providing clear explanations regarding the verification process.Collaborated with team members to streamline verification procedures and improve overall efficiency.Maintained strict confidentiality and adhered to data protection regulations when handling sensitive information.Stayed updated with changes in background check laws, regulations, and industry best practices.

United States

Functioned as a professional team member in all aspects of emergency roadside, AAA memberships, and travel benefits.Promoted member satisfaction by providing seamless service to ensure goals and standards were met.Received and processed requests by utilizing CRM software.Performed challenging geographical location spotting, map reading (online-based), and detailed instructions to contracted providers.Identified and capitalized on opportunities to cross-sell products.Navigated through various sources (process manuals, job aids) and applications (sales force) to effectively respond to member requests/concerns promptly.Managed escalated complaints.Administered outbound calls and resolved issues as appropriate.Assisted coworkers and less-senior advocates as necessary.Regularly managed new inbound emergency calls.

Checked in hotel guests using OnQ computer software.Assigned and created room keys.Informed guests of all on-site services and amenities.Managed, resolved, and de-escalated complaints and issues.Created reservations over the phone and in person.

Monterey, California, United States

Responsible for keeping the gift stores stocked in the Monterey Bay Aquarium.Assisted in loading and unloading trucks from the warehouse.Labeling and updating SKU numbers, taking inventory every 6 months, cleaning and maintaining the warehouse for future deliveries, and safely using dollies to transport merchandise.

California, United States

Carried out responsibilities as Manager on Duty during night shifts -supervising overnight staffChecked front office accounting records for accuracy.Tracked room revenue, occupancy percentages, and other front office operating statistics.Prepared a summary of cash, check, and credit card activities, reflecting the financial performance for the day.Posted room charges and taxes to guest accounts including guest transactions not posted during the day by the front office cashier.Took in reservations from 3rd party companies.

North Carolina, United States

Conducted comprehensive evaluations of call center employee interactions with customers to ensure adherence to quality standards, regulatory compliance, and company guidelines.Monitored recorded calls, assessed performance metrics, and provided detailed feedback to agents and supervisors for performance improvement.Analyzed data and identified trends, patterns, and areas for improvement to enhance overall call center operations.Collaborated with cross-functional teams to develop and implement training programs and quality improvement initiatives.Maintained accurate and up-to-date documentation of evaluations, trends, and agent performance.Participated in calibration sessions with fellow team members to ensure consistency in evaluation processes and scoring.