Kristopher Mcdaniel, Mba Email & Phone Number

San Antonio, Tx, Us

• Spearhead IT integration of Complion and Devana into RealTime Software Solutions following acquisitions, which include merging Office 365 organizations, centralizing IT operations, and enhancing security measures.• Establish robust IT governance by developing policies and procedures covering data access control, system usage, asset management, and software licensing, tailored to align with business objectives and regulatory frameworks.• Initiate and direct cybersecurity program, enhancing system visibility, agility, response times, and user awareness. Implement IT security protocols to safeguard data integrity, confidentiality, and availability across organization.• Enhanced endpoint security for over 100 end-user computers and multiple cloud environments, and transitioned from on-premises file shares and Active Directory to cloud-based Office 365 setup, improving remote work capabilities.• Design and execute migration of web applications, documents, and database servers from multiple global co-locations to Amazon Web Services (AWS), achieving 70% improvement in troubleshooting efficiency and system performance.• Conduct cloud cost optimization project that reduced monthly cloud expenditures by 10%.• Manage relationships with key vendors to secure timely and cost-effective delivery of hardware and software solutions.• Perform risk assessments on existing networks, vendors, and systems to identify and mitigate potential threats. Develop and implement processes for incident management and disaster recovery.

San Antonio, Tx, Us

• Analyzed business requirements to architect and implement IT solutions aligned with organizational goals. Utilized advanced analytical and problem-solving skills to optimize operational performance.• Demonstrated leadership by leading cross-functional teams to enhance system architecture and operational efficiency.• Achieved 100% customer satisfaction rate by leading resolution of over 100 service tickets monthly, ensuring prompt and effective solutions to user issues. Ensured adherence to HIPAA and GDPR, implementing security protocols.• Recognized as Employee of Quarter in 2021 for exceptional performance and contributions to IT department.

Cibolo, Texas, Us

• Directed planning, implementation, and management of IT infrastructure and projects, including fiber and Wireless Point-to-Point Network to enhance connectivity across city services such as Police Department, Fire Department, Public Works, and Animal Control. Provided expert IT project management for multiple initiatives, including migration from an on-premises ERP solution to cloud-hosted ERP system, modernizing city operations.• Managed IT aspects of construction projects for facilities including the new YMCA, secondary and primary Fire Station remodels, and the City Hall Annex, ensuring all IT requirements were met and projects delivered on time. • Collaborated with departmental leaders to establish and align organizational goals, strategic plans, and objectives, developing budgets, policies, procedures, and strategies.• Strengthened city-wide cybersecurity posture by developing new policies, implementing network segmentation, and deploying city's first Security Information and Event Management (SIEM) system. Oversaw establishment and maintenance of technology and security policies, including PCI compliance, cybersecurity incident management, and disaster recovery.• Engineered and executed data center infrastructure upgrade, achieving 99.9999% uptime for critical applications.• Designed, deployed, and administered VMware cluster hosting 50 servers, bolstering support for various city departments.• Initiated and led redesign of city's website to improve user experience, resulting in 20% reduction in customer service calls. Achieved $125,000 annual reduction in recurring software costs (10% reduction) by negotiating vendor contracts, migrating to more cost-effective platforms, and consolidating software usage across departments.• Designed and implemented new networking infrastructure, doubling performance and reliability of network, reducing errors, and ensuring more robust connectivity.

San Antonio, Tx, Us

• Designed and deployed multi-tenancy environment using Microsoft Hyper-V, achieving server utilization rate of 70% and reducing server hardware costs. Configured, maintained, and optimized critical network infrastructure components, including routers, switches, and firewalls, to enhance business performance and security.• Set up 19 new Active Directory and Exchange servers to support the establishment of new businesses.• Led migration of 100-user on-site Microsoft Exchange installation to Microsoft Office 365 solution using Active Directory Federation Services and Directory Synchronization, enabling Single Sign-On functionality. Created and implemented network infrastructure for charter school district, featuring 432 managed ports across 7 VLANs, improving campus connectivity.• Streamlined onboarding and training processes for 5 IT staff members, enhancing company productivity by 25%.• Monitored system logs to identify and mitigate potential threats or service outages, ensuring continuous system availability. Restored client operations within 11 hours following ransomware attack with minimal data loss.• Supervised team of 3 break-fix technicians, handling incoming support tickets for 60 different client accounts. Provided technical support and troubleshooting for diverse range of server systems (Windows, Linux, Unix) across over 75 clients.

San Antonio, Tx, Us

• Enhanced network performance by separating traffic into 5 VLANs, optimizing data flow and efficiency. Improved network security by implementing best practices in configuration and management of 25 routers and switches.• Installed new hardware and software systems, integrating them with existing infrastructures to support continuous business operations. Provided technical support to users, assisting with troubleshooting and resolution of network-related issues• Collaborated on implementation of new systems, testing compatibility with existing network configurations to ensure smooth and efficient operations.

Mba, Infomation Systems

Bba, Information Systems