Kristopher Moore Email & Phone Number

Mclean, Virginia, US

Global Consumer Care Lead for Mars Wrigley.

Paris, FR

- Member of L’Oreal USA Leadership Committee and Head of Business Function, leading blended internal (55) and external (500) team across the United States, Canada, and Columbia.- Led change from cost center to business driver achieving +200% agent revenue in 2 years.- Active member of DE&I Taskforces focused on accessibility and consumer data collection..

Paris, FR

- Transformed operational process and support technology to drastically improve consumer experience in traditional contact channels as demonstrated by 75% reduction in average hold time, and an 81% reduction on consumer abandon rate.- Led all aspects of major Business Process Outsourcing initiative. - Consolidated D2C consumer support for Active Cosmetics.

Paris, FR

- Consumer Engagement and Operations Team Lead for Consumer Products Division including omni-channel consumer support, quality assurance and fulfillment.- Managed team of fifty staff of Managers, Analysts, Coordinators and Consumer Advocates, including training, career pathing and identification of high potential staff.- Led User Interface Design and.

Paris, FR

- Responsibilities included managing team of 9 direct reports handling all aspects of order management representing over $1.3BN in gross sales.- Liaised with internal departments (sales, marketing, credit, finance, logistics, distribution, inventory management & transportation) to ensure successful inventory replenishment operations for major customers.

Copenhagen, DK

- Manage two department teams including staff of seventeen comprised of Clerks, Analysts, Customer Service Representatives, & Supervisors.- Responsible for managing all aspects of Customer Service and Quality Assurance for 15 Full Time Accounts producing approximately $10 million annual revenue- Oversee full range of Logistical Practices including Import.

Copenhagen, DK

- Engaged with Facility Management and Corporate leadership and evaluate Facility P&L statistics to evaluate current Operational & Customer service processes.- Created Universal Best Practice guidelines for disparate operation types with particular focus on customer specific processes.- Collaborated with Customers to establish internal benchmarks and KPI.

Hanover, MD, US

- Managed territory of over fifty major accounts and established new client relationships through use of market intelligence and formal 3-step territory building process.- Created formal proposals for staffing projects as well as fully scalable global services (for example: outsourcing of technology projects, fully managed local IT projects, and training.

Charlotte, NC, US

- Received multiple C.A.P. awards for outstanding individual performance.- Consistently exceeded monthly Production and Customer Satisfaction standards.- Developed and Maintained Marketing Plan using local market intelligence to improve revenue.- Maintain weekly, monthly and quarterly reports used to develop annual business model and projections.

Mba, Finance & Management

Bachelor Of Science