Customer Success Specialist
Current• Manages and expands a multimillion dollar portfolio of 145 mid market businesses for an AI-driven telematics solution.Details include:• Identifying client goals, building onboarding plans, and providing regular demos and training to drive usage and adoption• Proactively assessing and triaging account health, hosting annual business reviews, developing success plans, and setting growth targets• Growing revenue by 50% by cultivating opportunities for upsells, and negotiating renewal and contract terms• Working cross-functionally to assist with billing audits, navigate market realities, and boost net Annual Recurring Revenue• Championing client needs and reporting roadblocks to product team, introducing new features that cut churn and drive retention• In a little over a year, transformed a $1.8m portfolio into $2.7m, adding nearly $1m in additional revenue