Kristopher Prevost Email & Phone Number

Davidson, North Carolina, Us

In Q4 2023, Frontier Communications' (FYBR) indirect MRO spend was successfully secured, making Frontier the third-largest growth account for Kris & his team for MSC in 2024.His contributions are integral to MSC's continued success and growth, and he is proud to be a part of this esteemed organization.

Menlo Park, Ca, Us

Successfully led client service operations for the world's largest fine art dealer, generating over $350 million in annual sales. Effectively trained and mentored three supervisors and twelve client service representatives, fostering a high-performing team. Demonstrated exceptional project coordination and problem-solving skills, resolving conflicts, conducting client research, managing inventory control, and facilitating effective communication.Instrumental in safeguarding over $10 million in potential revenue by proactively identifying and mitigating issues for more than 1,500 high-value clients. Significantly improved service turnaround times and enhanced customer retention by collaborating with a Miami fulfillment center to optimize delivery performance, reducing lead times from 3-4 months to 1-2 weeks.Efficiently managed a daily influx of 20-25 new clients through live phone transfers, maintaining seamless communication with the fulfillment center, conservatory, and merchandising department in Michigan to ensure prompt resolution of client concerns.Pioneered a groundbreaking project to assess the company's global business potential by successfully selling artwork on over 400 ships monthly through galleries and sea auctions in diverse regions, including the UK, Middle East, China, Japan, Australia, and more.Consistently exceeded client satisfaction targets by overseeing client refunds, addressing product issues, managing returns and exchanges, resolving damaged artwork cases, and promptly resolving shipping discrepancies.

Gütersloh, De

During my tenure, I successfully managed a team of 25 individuals, overseeing the day-to-day operations of Google AdWords campaigns for both upper mass market and high-value clients. I was responsible for a wide range of tasks, including workflow management, call metrics and reporting, advertising strategies, staff training and scheduling, payroll administration, performance improvements, checklist development, and vendor relations. Additionally, I supervised the Midwest region's "Above & Beyond" program.My expertise extended to driving the day-to-day operations of sales representatives, guiding them in the design and optimization of Google AdWords PPC (pay per click) and SEO (search engine optimization) ad campaigns. I also played a pivotal role in developing and implementing a comprehensive training program, successfully transforming Customer Service Specialists into Strategic Sales Managers.Throughout my tenure, I consistently exceeded or met KPI goals for two consecutive years, outperforming two other teams in achieving targets for average handling time, quality score, and customer satisfaction survey metrics for Google. My exceptional productivity was further demonstrated through the development and delivery of high-quality marketing plans that effectively supported SEO companies, client center accounts, and advertisers.

Southfield, Michigan, Us

Spearheaded sales and call center operations for a prominent telemarketing and fundraising organization valued at over $80 million. Effectively managed and trained a team of call center representatives, ensuring adherence to performance metrics, process enhancements, and statistical analysis. Oversaw staff training and development, workflow management, program administration, and weekly incentive programs.• Achieved exceptional revenue generation, contributing 30% of departmental revenue with a lean team of representatives. Implemented strategic daily and weekly contests to drive revenue performance and motivate team members to successfully secure credit card payments over the phone.• Demonstrated expertise in performance optimization by diligently tracking and managing call center metrics, staff training, and process workflows. Tailored strategies based on program requirements, pricing structures, and process specifications.• Employed a proven 3-R methodology (resell, rebut, and reduce) coupled with the USR technique to establish rapport, empathize, and effectively redirect clients. This approach facilitated the identification and acquisition of nationwide fund donations.

Southfield, Michigan, Us

Conducted collection calls to both cold and warm leads who had previously pledged to one of fifteen charitable organizations.Gained a comprehensive understanding of the company's structure and financial objectives.Consistently ranked among the top ten collectors on a weekly basis, while maintaining a time off the phone rate of less than five percent.Promoted to the position of Call Center Manager within a six-month period, in a company that primarily promotes from within.

Managed over ten account projects weekly, fostering relationships with internal clients, reporting progress, and implementing necessary changes for campaign success.Expertly handled large data sets from various sources, simplifying complex information for senior management to make informed decisions for future campaigns.Contributed to the creation of successful Lincoln Mercury direct mail campaigns through data analysis, assembly, and recommendations.Provided valuable suggestions for improving creative mailing pieces for future direct mail campaigns.

Newark, New Jersey, Us

Streamlined cold-source recruiting strategies to achieve a substantial increase in appointments to hire, from 15 per month in the previous year to an average of 60 per month, while concurrently optimizing processes.Continuously trained on various software systems, including Client Data Systems, Lotus Notes, Focus access, and SPSS, to maintain proficiency in utilizing these tools effectively.Processed, sorted, and distributed over 5,000 Annuity and Life leads to every Agent in the state of Michigan, ensuring efficient and accurate distribution of sales opportunities.Conducted comprehensive Agency research to develop detailed local market profiles related to customer segmentation, successfully validating over 80 associations for agents to join, thereby expanding their professional networks and market reach.Planned and executed local charity and community association events in collaboration with senior management, fostering positive relationships and community engagement.Implemented a weekly direct mail campaign targeting businesses and consumers to increase market share, employing strategic marketing techniques to drive business growth.

- Consistently delivered high-quality food at competitive prices, resulting in our store achieving the 2nd highest profit ranking in the state.- Attained the Gold Star award during my first month for achieving 100% proficiency in the secret shop evaluation.- Recognized on a monthly basis for exceptional sales proficiency and effective suggestive selling techniques.- Established a strong rapport with regular customers who consistently request my services due to my dedication and commitment to excellence.

• Responsible for the distribution of products and materials.• Installer of various materials on commercial projects.• Hands-on experience with Asphalt, Tar, Rubber, and Shingle Applications.