Collaborating with C-Suite, VP & Regional Clients for a better experience at the local level.

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Managed $48 Million (annually) of Pharmacy Services.CVS Health is helping to improve health and pharmacy care through scientific research, analysis, collaborations and advocacy.We’re focused on creating products and services that will empower patients to manage their health in more affordable and effective ways.Five Ways CVS Health is Improving Health Outcomes1. Providing high-quality, cost-effective care through MinuteClinic2. Connecting Care across the Health Continuum3. Helping people take their medications as prescribed4. Providing vital care to patients in their homes5. Supporting patients with complex conditions

Closed $35 Million in Pharmacy Services- Responsible for promoting the growth of Pharmacy Services within the scope of corporate policy, goals and business plans. Responsible for coordinating this approach across all Pharmacy Services.

Generated $15 Million in Sales Leads that closed.Capable of identifying viable sales opportunities within the long term care business; primarily engaged in lead generation activities, marketing strategies and deep perception of the New York State market place.

-Triage Customer Concerns: --• Interviewed customers to obtain Information--• Explained and Understood available products and/or services --• Answered inquiries--• Coordinated education--• Addressed complaints- Investigated, evaluated & analyzed reports from complaints and claims, in a timely manner- Implemented & evaluated corrective plans of action as follow-up to customer satisfaction surveys- Developed & maintained relationships with both Local & Divisional Management - Followed all applicable government regulations, including HIPPA- Road Warrior (traveled 95%)

• Developed knowledge of Long Term Care pharmacy policies & procedures.• Filled daily medication orders accurately and efficiently in a timely manner.• Assists the pharmacist(s) on duty as a primary responsibility• Assisted in quarterly inventory, pre-packaging and bagging orders & place in proper tote for courier• Followed all applicable government regulations, including HIPPA