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Kristopher Staley Email & Phone Number
Senior Field Service Technician
at
HCLTech
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Field Service Technician
Location
Costa Rica, Costa Rica, Costa Rica
Who is Kristopher Staley? Overview
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Quick answer
Kristopher Staley is listed as Senior Field Service Technician at HCLTech, based in Costa Rica, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Kristopher Staley.
Kristopher Staley previously worked as It Help Desk Support Specialist Lead II at World Fuel Services and GHD Professional at Mckinsey & Company. Kristopher Staley holds Psicología, Psychology from Universidad Hispanoamericana (Cr).
Company email context
Email format at HCLTech
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HCLTech
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Profile bio
About Kristopher Staley
For the las 8 years I have been working as a junior and senior It service desk agent. Responsible in providing technical support of desktops, laptops, and software custom or off the shelf software using channels such as telephone, email, chat and web tickets. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc.) Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.Also I have developed as floor support for new hires and in the retention areas.
Current workplace
Kristopher Staley's current company
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6 roles
Kristopher Staley work experience
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Senior Field Service Technician
Current
Nov 2024 - Present
It Help Desk Support Specialist Lead Ii
Prepared and present agent statistic reports reviews.Monitored agent schedule adherence ACD state adherence and productivity Respond to end users request and issues via E-Mail, Voicemail, and incoming phone calls.Tracked ongoing issues using proprietary request tracking software.Coordinated projects with Telephony and desktop services teams. Headed of.
Oct 2022 - Feb 2024
Ghd Professional
Provide technical support to a demanding internal audience in a challenging IT environment, ensuring outstanding customer journey experience and continuously improving IT Support services. Provided premium IT support to colleagues and resolve complex technical problems with timely and effective solutions by leveraging our phone, email and chat channels.As.
Jun 2020 - Jun 2022
Senior Customer Service Agent
- I was part of the Network Printer team in which via tickets we take care and solution any issue related to network printers globally for Pfizer.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Jun 2018 - Jan 2020
Support Desk
- Responsible in providing technical support of desktops, laptops, and software custom or off the shelf software using channels such as telephone, email, chat and web tickets.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products.
- Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc.) Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
Feb 2016 - Jan 2020
1 education record
Kristopher Staley education
FAQ
Frequently asked questions about Kristopher Staley
Quick answers generated from the profile data available on this page.
What company does Kristopher Staley work for?
Kristopher Staley works for HCLTech.
What is Kristopher Staley's role at HCLTech?
Kristopher Staley is listed as Senior Field Service Technician at HCLTech.
Where is Kristopher Staley based?
Kristopher Staley is based in Costa Rica, Costa Rica, Costa Rica while working with HCLTech.
What companies has Kristopher Staley worked for?
Kristopher Staley has worked for Hcltech, World Fuel Services, Mckinsey & Company, and Dxc Technology.
How can I contact Kristopher Staley?
You can use AeroLeads to view verified contact signals for Kristopher Staley at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Kristopher Staley attend?
Kristopher Staley holds Psicología, Psychology from Universidad Hispanoamericana (Cr).
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