Kristopher Terstegen Email & Phone Number

Amsterdam, New York, United States

Execute technical support, preventative maintenance, and operation consulting for manufacturing system equipment for clients in the Northeastern region. Collaborate with clients, customers, and vendors with troubleshooting and root cause analysis for all product lines ensuring best in class service. Continuously monitor client equipment and system performance data to proactively identify and respond to any issues or potential issues. Perform installations of network routers and switches, configure firewalls, and route network cabling.● Engineered customer lab layout and implemented setup.

Waterbury, Ct

Executed expert technical support for Northeastern region for six different product lines of electrical equipment. Performed installations, testing (Fluke multi-meters, oscilloscopes, micrometers, Micromeritics Test Software), preventative maintenance, and calibrations in accordance with industry standards (ISO9001 certified).● Installed diagnostic and test equipment for Penn State University research lab.

Fort Bragg, North Carolina

Provided expert support for US Military equipment (OH-58D Mast Mounted Sight (MMS)). Troubleshot, inspected, tested (with common and special equipment), and identified malfunctions in electrical and mechanical assemblies. Adjusted assemblies to specific tolerances, repaired unserviceable components, and performed operational and performance tests in accordance with Department of the United States Army approved procedures to assure proper operability and readiness. Assisted logistics team with ordering, shipping/receiving of inventory, performed inventory analysis and accountability, and database management. Generated evaluations, planning, managed, provided advanced support on system data, enhancement, and supported activities requested by our business customer(s).● 100% mission success rate for our equipment as Lead engineer Igor the company FOB (forward operating base) in Afghanistan and maintained a Zero re-work standard.● Project Lead for two other engineers and one logistics person in support of MMS on OH58D Kiowa Warrior in Afghanistan.● Reduced Turn-around time from 5 days to 1 day for all in-coming work in Afghanistan.

Melbourne, Florida Area

Root cause failure analysis.Training production on new procedures.Perform Qualification testing for DoD equipment

Melbourne, Florida, United States

Led technical support for environmental testing of multi-million-dollar government contracts, which was required to remain in compliance with governmental regulations. Designed testing projects and was off site as needed to oversee third party qualification testing for the Driver Vision Enhancer (DVE), DVE Combat Vehicle (CV), Thermal Weapons System (TWS), Electronic Pan and Tilt Module (EPTM). Maintained DOD Secret clearance and also trained and developed new employees. Facilitated engineering department with complex tasks related to installation, maintenance, and repair of electronic equipment. Oversaw project documentation for testing specs, procedures, objectives, equipment, technical problems with potential solutions, to support manufacturing designs.● Cultivated vendor relationships with external testing vendors for projects of over 5 million dollars and oversaw work to ensure compliance with business and DOD standards.● Researched and resolved anomalies with the Thermal Weapon Sight also preformed root cause analysis on hundreds of other military products to resolve issues.

Bachelor Of Applied Science (Basc), Information Technology/ Internet Security, 3.33

Associate Of Arts And Sciences (A.A.S.), Computer Programming